4/10 Poor
Leslie
Travelled with family
Jun 3, 2024
Disliked: Staff & service, amenities, property conditions & facilities
The pool was very very nasty people hair is literally clinging to your feet and on the kids fingers I was very displeased, since that’s what my children did the most. the breakfast was very good, theirs a bar that you can enjoy as well, theirs only 3 games in the “game room” they are very unorganized when it came to the towels, they would tell us to put the towels outside to not bring any and to still ask us if we put the towels outside , asking when and where. The rug is very sticky please where shoes or slippers. Nava is a very rude worker he yelled at my family asking why are we there and if we even stayed at the hotel, we checked in on Saturday at 3 and left on Monday I did not see this Nava staff over the weekend, The service was also subpar, with unfriendly staff and a long wait for check-in. The hotel's amenities, such as the gym and pool, were outdated and not well-maintained. I wouldn’t recommend!
Leslie
Stayed 2 nights in May 2024