Outdoor pool

Reviews of Hyatt Place Aguascalientes/Bonaterra

3.5 out of 5
Hyatt Place Aguascalientes/Bonaterra
Jose Maria Escriva de Balaguer 1073, Col Villas Bonaterra, Aguascalientes, AGS

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 547 reviews
Rating 8 - Good. 133 out of 547 reviews
Rating 6 - Okay. 36 out of 547 reviews
Rating 4 - Poor. 16 out of 547 reviews
Rating 2 - Terrible. 21 out of 547 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Willie

Liked: Cleanliness
Stayed 1 night in Mar 2025
Response from Gerencia General on Mar 15, 2025
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025
Response from Gerencia General on Jan 31, 2025
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su próxima visita a la ciudad, sera un placer poder asistirle nuevamente.

10/10 Excellent

Edgardo

Stayed 2 nights in Dec 2024
Response from Gerencia General on Jan 31, 2025
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices en saber que su estancia en la propiedad fue gratificante, de igual manera poder agradecerle su calificación.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros.Nos encantara recibirle nuevamente!

8/10 Good

MARTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024
Response from Gerencia General on Dec 16, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

10/10 Excellent

Sofia, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, but it was hard to locate the hotel entrance due to insufficient signage.
Stayed 1 night in Aug 2024
Response from Gerencia General on Dec 2, 2024
We appreciate your comments and we are happy to read that you enjoyed your stay with us.We will be pleased to welcome you back when your travels bring you back to Aguascalientes.

10/10 Excellent

Dafne

Stayed 1 night in Oct 2024
Response from Gerencia General on Nov 21, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I need to come back. I spend a nice time there
Stayed 3 nights in Sep 2024
Response from GM on Sep 23, 2024
I'm glad to contact you and thank you for your comments regarding the service in our property, your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey. We will be pleased to welcome you back when your travels bring you back to Aguascalientes.

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2024
Response from Gerencia General on Sep 23, 2024
Es un placer en poder ponerme en contacto con usted y agradecerle ampliamente su preferencia por Hyatt Place Aguascalientes.Siéntase libre de ponerse en contacto conmigo sobre cualquier detalle del hotel, estaré muy feliz en atenderle personalmente.Esperamos su proxima visita a la ciudad, sera un placer poder asistirle nuevamente.

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, amenities
Nothing
Stayed 1 night in Sep 2024
Response from Gerencia General on Sep 23, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, agradecemos el tiempo que dedico a responder nuestra encuesta.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.Esperamos su próxima visita a la ciudad, nos encantara recibirle nuevamente!

8/10 Good

GUILLERMO A

Stayed 1 night in Jul 2024
Response from Gerencia General on Aug 1, 2024
Es un placer en poder ponerme en contacto con usted y agradecerle su preferencia por Hyatt Place Aguascalientes.Esperamos su próxima visita a la ciudad, sera un placer poder asistirle nuevamente.

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and attentive. Thank you for a great stay.
Stayed 4 nights in Jul 2024
Response from GM on Jul 20, 2024
Thank you for taking the time to write a review. We are happy to read that you enjoyed staying with us.Also its important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services.Thank you again for your comments. We will be pleased to welcome you back during your next visit to Aguascalientes.

8/10 Good

armando

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and accommodating
Stayed 7 nights in Jul 2024
Response from GM on Jul 20, 2024
Thank you for taking the time to write a review about your last stay at whit us.Your comments are really important for us, because they help us to improve our services.We are looking forward to have you soon as our guest.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff members were really polite with us
Stayed 2 nights in Jul 2024
Response from GM on Jul 20, 2024
Thank you for taking the time to write a review of your recent visit to our property. Your comments are really important for us, because they help us in improving our services.I shared your comments with my entire team and everyone was truly delighted to hear your words.We will be pleased to serve you again when your travles bring you back to our city.

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable amazing staff.
Stayed 3 nights in Jul 2024
Response from GM on Jul 17, 2024
I am happy to read that you enjoyed staying with us during your visits to Mexico City.We will be pleased to welcome you back during your next visit to our country.

10/10 Excellent

Gonzalo

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024
Response from Gerencia General on Jan 31, 2025
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

8/10 Good

MARTHA ELENA PINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es súper amable y tienen un trato excelente. El hotel esta muy limpio.
Stayed 3 nights in Jun 2024
Response from Gerencia General on Jul 3, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad, con gusto le atenderemos.

10/10 Excellent

Arturo N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gerencia General on May 20, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

10/10 Excellent

Gonzalo

Stayed 1 night in May 2024
Response from Gerencia General on Jul 3, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, estamos felices de saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros, con gusto le atenderemos.

2/10 Terrible

Geraldo

Travelled with partner
Disliked: Cleanliness
Attendant provided us with a dirty room initially and then seemed annoyed because we asked for a clean room. She was busy talking to her boyfriend.
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Thank you very much for having stayed at our hotel, and for having posted your review.However please allow us to offer you an apology for the details that created an inconsistent experience during your stays; your comments will be shared with the corresponding departments to generate improvements.Thank you again for your feedback, we hope to welcome you back soon during your next visit to our city.

10/10 Excellent

Rebeca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, todo el staff fue muy amable y las habitaciones son espaciosas y siempre estaban muy limpias.
Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 28, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que disfruto su estancia con nosotros.Esperamos su regreso a la propiedad nos encantara recibirle nuevamente!

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family really enjoy that night there, everything was clean, very quiet place I couldn't ask for a better place.
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 19, 2024
We appreciate your comments and we are happy to read that you had an excellent experience with us.Thank you for sharing your experience and will be a pleasure to welcome you back during your next visit to Aguascalientes!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport and amazing staff
Stayed 2 nights in Nov 2023
Response from Gerencia General on Dec 21, 2023
We appreciate your comments and we are happy to read that you had an excellent experience with us.We will be pleased to welcome you back when your travels bring you back to Aguascalientes

8/10 Good

Israel

Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 25, 2023
Es un gusto ponerme en contacto con usted y agradecerle ampliamente su preferencia por Hyatt Place Aguascalientes.Apreciamos sus comentarios y su encuesta, nuestro objetivo es brindarle una experiencia gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto conmigo, con gusto lo atenderé.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gerencia General on Oct 5, 2023
Agradecemos su preferencia por Hyatt Place Aguascalientes.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros.Nos encantara recibirle nuevamente!

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gerencia General on Sep 15, 2023
Es un gusto ponerme en contacto con usted y agradecerle su preferencia por Hyatt Place Aguscalientes.Apreciamos el tiempo que se tomo en contestar la encuesta de satisfacción. Nuestro objetivo es brindarle una experiencia gratificante.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was wonderful, walking distance to several restaurants. Breakfast buffet.
Stayed 1 night in Aug 2023
Response from GM on Sep 14, 2023
Thank you for taking the time to write a review of your last stay at our hotel. It is good know that you enjoyed it.We will be pleased to welcome you back during your next visit to our country.

2/10 Terrible

Rocio

Travelled with family, Travelled with family and small children
Disliked: Amenities
Stayed 4 nights in Aug 2023
Response from Gerencia General on Aug 19, 2023
Agradecemos el tiempo que se tomó para hacernos llegar su encuesta de satisfacción.Le ofrecemos una sincera disculpa por los inconvenientes que tuvo durante su estancia. Nuestro compromiso es tener cuidado en cada detalle para poder garantizarle una estancia gratificante. Siéntase con la libertad de contactarme en cualquier momento, nos gustaría tener la oportunidad de recibirle durante su próxima visita a nuestra ciudad será un placer atenderle.

10/10 Excellent

jalfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen trabajo
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 19, 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Hyatt Place Aguascalientes Es siempre un placer recibir comentarios positivos.

10/10 Excellent

JAVIER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gerencia General on Jul 18, 2023
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices en saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros.Nos encantara recibirle nuevamente!

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2023
Response from Christi Flores on May 3, 2023
Estimado Sr. Rene.Gracias por sus comentarios.Lo esperamos pronto!

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is clean but its inconvenience, faraway from everything. Breakfast is horrible, everyday served same things scramble eggs and beans, veggie is left over from the day before. Shower water is very limited.
Stayed 5 nights in Mar 2023
Response from Christi Flores on Apr 5, 2023
Dear Mr. David.Thank you for your feedback.Our guests experience is always priority.I'll let know to all the managers of the areas that you mentioned to improve and give you the service that you deserve in your next visit!Hope to see you soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful
Stayed 5 nights in Mar 2023
Response from Christi Flores on Mar 13, 2023
Dear Ms. Cynthia.We are so glad to read that you enjoy your stay.Let us know when you visit us again!Regards.

10/10 Excellent

CHARLES

Stayed 2 nights in Jan 2023
Response from Christi Flores on Jan 10, 2023
Estimado Sr. Charles.Gracias por tomarse el tiempo para responder nuestra encuesta.Apreciamos que nuestros huéspedes nos retroalimenten ya que así podemos mejorar.Esperamos poder recibirlo pronto.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home clean quiet and excellent service
Response from Christi Flores on Dec 27, 2022
Dear Mr. Gerardo.We are so glad to read that your experience was excellent.Our guests are our priority.Hope to see you soon.

8/10 Good

Shouta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Whole service and the facility was really good. But I had resereved a room with bathtub, I was told there are no availability on that day I stayed at the front. It seems because of the reservation system.
Response from Christi Flores on Dec 6, 2022
Dear guest.We are so glad to read your feedback, your comments always help us to improve our service.Please let us know when you visit us again.Regards.

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Carla

Stayed 4 nights in Jul 2022

10/10 Excellent

Margarita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Sep 2022
Response from Christi Flores on Sep 12, 2022
Dear guest.We are so glad that your stay has been this way.Please let us know when you visit us again.

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great even throughout the night
Stayed 2 nights in May 2022
Response from Christi Flores on Jun 11, 2022
Estimado Huésped. Gracias por tomarse el tiempo para darnos su retroalimentación. Sus comentarios son muy importantes para nosotros. Esperamos poder recibirlo pronto nuevamente! Saludos.

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I was very happy with my experience.
Stayed 14 nights in Apr 2022
Response from Christi Flores on May 9, 2022
Dear Mr. Leonard. We are so glad that your experience was great! We hope to see you soon!

4/10 Poor

ROBERTO

Travelled with family
Disliked: Cleanliness
The room , specially the bathroom was dirty.
Stayed 2 nights in May 2022
Response from Christi Flores on May 9, 2022
Estimado Sr. Roberto. Gracias por tomarse el tiempo para retroalimentarnos. Sus comentarios son muy importantes para nosotros y le aseguramos que tomarenos las medidas necesarias para que no vuelva a suceder lo que nos está comentando. Le esperamos pronto para compensarlo en su próxima visita.

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Christi Flores on May 9, 2022
Estimada Srita. Leticia. Gracias por sus comentarios! La esperamos pronto!

6/10 Okay

Gerardo

Stayed 1 night in Apr 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT EVEN BOTHER !! WILL NEVER STAY HERE AGAIN

When I made reservations I reserved a kings sizes suite and after driving for over 5 hours I got tor the hotel hoping to get some rest and my family and I, the receptionist told me he only had a doble bed, not even offer a solutions nor apology just said that what I have, at 2:30 am and been extremely exhausted and make me real mad 😡 because I have my wife which by the way she is pregnant and my daughter who is three years old, I didn’t like the idea but I have to take, then in the morning I ask to speak to the manager which was not available that’s what I told, I try to explain my concern to the girl ar from but once I again she was like, quote “that’s what we have “ not even an apology or even a way to make up for that, I was not trying to get anything for free but at least to show that you care for the customer, after all I will never stay at this hotel and of course I will never recommend this hotel to friends and family, and we have been going over tot the San Marcos expo for the last 9 years and I will never stay at this property NEVER AGAIN, by the way I heard some people complaining they offer breakfast until 11 am and it was 10:35 and they runout of food.
Stayed 1 night in Apr 2022
Response from Christi Flores on May 9, 2022
Estimada Srita. María. Gracias por tomarse el tiempo para retroalimentarnos. Sus comentarios son muy importantes para nosotros y le aseguramos que tomarenos las medidas necesarias para que no vuelva a suceder lo que nos está comentando. Le esperamos pronto para compensarla en su próxima visita.

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, good price. Nice location
Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 30, 2022
Estimado Sr. Rodrigo. Gracias por tomarse el tiempo para retroalimentarnos. La experiencia de nuestros huéspedes es siempre una prioridad. Lo esperamos en su próxima visita! Saludos!

10/10 Excellent

Gerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the location, wish it would have been closer to other businesses..staff and food was excellent
Stayed 7 nights in Apr 2022
Response from Christi Flores on Apr 27, 2022
Dear Mr. Gerson. Thank you for your feedback. Our guests experience is always a priority. Let us know when you back to Aguascalientes. Regards.

8/10 Good

Rodrigo

Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 27, 2022
Estimado Sr. Rodrigo! Muchas gracias por responder a su encuesta. Nos encanta leer que la experiencia de nuestros clientes haya sido satisfactoria. Ustedes son siempre nuestra prioridad! Déjenos saber cuando nos visite de nuevo! Saludos.

6/10 Okay

armida, Gaston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Apr 2022
Response from Christi Flores on Apr 30, 2022
Estimada Srita. Armida. Gracias por tomarse el tiempo para retroalimentarnos. La experiencia de nuestros huéspedes siempre es nuestra prioridad. Tomaremos en cuenta sus comentarios para mejorar y brindarle el servicio que se merece. La esperamos pronto.

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited over half and hour to get my room.
Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 18, 2022
Estimada Srita. Yvette. Gracias por tomarse el tiempo para retroalimentarnos, sus comentarios son muy valiosos para nosotros ya que nos ayudan a mejorar constantemente. Déjenos compensarla en su próxima visita. Saludos!

10/10 Excellent

José Henry

Stayed 2 nights in Oct 2021