Heizel Waterpark Vacations

The Hotel and the team amazing. Great rooms , very good bar prices. The breakfast is the best I've seen in a long time

My daughter’s dirty clothes—placed directly next to her travel bag on the floor—went missing during our stay. We lost hundreds of dollars in high-end activewear, including a Lululemon jacket, a Vuori set, Alo socks, and a Vuori halter. When I reported it, front desk staff claimed housekeeping "accidentally tossed" the clothes into the trash and that the refuse had already been collected. They refused to show camera footage to verify who entered the room, denied any theft, and insisted it was my mistake for leaving clothing near the bin. Considering how small the room trash cans are, it is completely unreasonable to claim a full wardrobe's worth of bulky clothes was mistaken for garbage. Management took zero accountability and offered no compensation or reimbursement for our lost property—they simply comped a single breakfast. I am deeply disappointed by the lack of responsibility and security here. I would not recommend staying at a hotel that takes so little care of its guests' personal belongings.

Was a perfect place for a quick turnaround in Brussels.

Le personnel de l’accueil est super, tous très gentils et disponibles. L’emplacement a été parfait pour moi. Le quartier est très intéressant, plusieurs bons cafés et restos. La chambre était très grande et vieux style (meuble, couleur, draperie mais bon, pas grave). Mais ma chambre m’a été remise sans doute le ménage non terminé: marque rouge sur le bord du bain, pâte à dent dans le lavabo, pas de serviettes pour les mains, petit tas de cheveux et poussière sur le tapis, eau de la machine à café restante et cup à café utilisés dans la machine. Le matelas était très inconfortable, on voit qu’il est affaissé juste à le regarder. Quand j’ai fait faire ma chambre pendant mon séjour, la balayeuse dans la salle de bain n’était pas faite (mes cheveux sont restés au sol et la marque rouge du bain, j’ai fini par l’enlever moi-même), les tisanes que je consommais pas remplacées. Mais j’ai eu 2 serviettes à mains! Donc conclusion, pour la propreté de ma chambre et le matelas je n’y retournerais pas, mais pour tout le reste c’est un excellent choix.

My daughter’s dirty clothes—placed directly next to her travel bag on the floor—went missing during our stay. We lost hundreds of dollars in high-end activewear, including a Lululemon jacket, a Vuori set, Alo socks, and a Vuori halter. When I reported it, front desk staff claimed housekeeping "accidentally tossed" the clothes into the trash and that the refuse had already been collected. They refused to show camera footage to verify who entered the room, denied any theft, and insisted it was my mistake for leaving clothing near the bin. Considering how small the room trash cans are, it is completely unreasonable to claim a full wardrobe's worth of bulky clothes was mistaken for garbage. Management took zero accountability and offered no compensation or reimbursement for our lost property—they simply comped a single breakfast. I am deeply disappointed by the lack of responsibility and security here. I would not recommend staying at a hotel that takes so little care of its guests' personal belongings.

Was a perfect place for a quick turnaround in Brussels.