Heizel Waterpark Vacations

The rooms were extremely spacious and perfect for a family of 4 with young kids. The property and rooms made us feel luxurious. the staff was friendly, helpful and patient with all our requests. The only drawback that we have was that the air conditioning was not working the controller was broken and we travelled during the heat wave but the staff was very helpful and adjusted the temperature from their end.

I had a truly excellent stay at Juliana — the overall level of comfort, attention to detail and service is exactly what you would expect from a refined luxury property. The room, spa and overall atmosphere were outstanding, and the breakfast in particular deserves a special mention — one of the best I’ve experienced, with fresh, high-quality products and great execution. I would also like to highlight the concierge team, who were consistently kind, attentive and genuinely welcoming — a great asset to the hotel and a pleasure to interact with throughout my stay. If I may share one small observation, I believe the cocktail bar experience has the potential to be elevated to fully match the level of the rest of the hotel. With a slightly more structured approach, it could become a real highlight. Overall, a fantastic stay and I would absolutely return.

Exceptional service! Staff are extremely friendly and helpful!

A beautiful hotel in a great location. The rooftop bar was also lovely.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

A beautiful hotel in a great location. The rooftop bar was also lovely.

I had a truly excellent stay at Juliana — the overall level of comfort, attention to detail and service is exactly what you would expect from a refined luxury property. The room, spa and overall atmosphere were outstanding, and the breakfast in particular deserves a special mention — one of the best I’ve experienced, with fresh, high-quality products and great execution. I would also like to highlight the concierge team, who were consistently kind, attentive and genuinely welcoming — a great asset to the hotel and a pleasure to interact with throughout my stay. If I may share one small observation, I believe the cocktail bar experience has the potential to be elevated to fully match the level of the rest of the hotel. With a slightly more structured approach, it could become a real highlight. Overall, a fantastic stay and I would absolutely return.

Exceptional service! Staff are extremely friendly and helpful!

The rooms were extremely spacious and perfect for a family of 4 with young kids. The property and rooms made us feel luxurious. the staff was friendly, helpful and patient with all our requests. The only drawback that we have was that the air conditioning was not working the controller was broken and we travelled during the heat wave but the staff was very helpful and adjusted the temperature from their end.

Great location, easily walkable to many sites. Nice, vibrant restaurant downstairs. Loved the hotel dark blue walls and colors. Overall, good. We would stay there again. The 1st floor communal coffee machine was not in working and this was disappointing. There are coffee pods in the room, but no takeaway cups. The bathroom needed more shelf space for toiletries and needed ventilation.

A beautiful hotel in a great location. The rooftop bar was also lovely.