Ko Ngai Waterpark Vacations

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.

Sadly we didn’t enjoy our stay in this hotel, since we arrived we were expecting some help from the pier to the hotel. We sent a message to the hotel and they never replied. The worst part of our stay is that we had to leave 1 day early because the room was in an awful shape, the water was dirty to even shower, the door knob was broken and also the sofa was stained. When I went to reception to ask them for help the only option was to change room. The problem is the the property has a maintenance problem so it wouldn’t matter. The cleaning staff are amazing but the reception staff are not as good 0% effort. The location is nice also the swimming pool but for the price I hoped to get something better. The breakfast also need improvement, it was kinda cold and also the fruits where having a lot of insects around it . Otherwise the island is really nice.

Clean room friendly and helpful staff and amazing views!

Ultimate luxury in the heart of Ao Nang. Made to order breakfast was so delicious and fresh every morning. Both pools on the property were immaculate as was the one located in our room. That’s right a private pool in your room. Rooms were very clean with small free snacks and macaroons every night. Perfect stay. My girlfriend and I had the time of our lives here. I have stayed in many 5 star hotels and resorts around the world and this is THE best hotel you can ever stay at. I’ve stayed at some good ones before too like Ritz Carlton and Four Seasons but this tops any of those places. So clean and modern. When staying in Ao Nang or Krabi you will not regret staying here at all.

Beautiful beach and swimming pools. We had a great stay. Hotel allowed a very late checkout so we could go directly to our night flight