Coles Waterpark Vacations

Be aware that random amounts will be taken from your account that the card you use for incidentals is associated with. I was not informed at any time that this would occur and the amounts taken out, three times, had a major impact on my trip as I had budgeted and did not anticipate I would have all these debits that would mean I could not afford to eat and had to skip a planned excursion. I was told the amounts were usually small but again was NEVER told the debits would occur. I have been trying to resolve this for close to a week now with an email having been sent, two voicemail being left but no one has responded to let me know how this would be resolved. The hotel is in a nice part of town, a quick drive to most “tourist” locations, the room was very nice and spacious, the on site restaurant was nice as well but having money taken from your account that has a significant impact on your trip, that you were not told would occur would be the biggest drawback for this hotel along with being informed as to when you’d have the funds returned which hasn’t occurred as of this writing.

New hotel close to the National Mall area, and walkable to Smithsonian museums. Parking at the hotel is very expensive though (approx. $90 per night), so if you're driving there look for alternate parking options nearby.

Beautiful boutique hotel at a great location. Thank you.

Joe, Peter, and the entire staff thought of everything. We felt right at home and they made my birthday extra special. The property is immaculate and we loved every part of our stay. We will be back!

very nice place to stay

Only first day I noticed after showering that the water started leaking out of the shower causing a pool a of water. I notified the front desk immediately who then contacted maintenance to fix the shower leak. 24 hours later my shower was not fixed. I had to contact the front again to ask what is going on. They sent maintenance up to my room again to look at the leak. He came to look and didn’t return for an hour. I contacted the front again to ask what is going on which is when they offered to move me. I had to repack my things and move to another room which had a smell of mildew. I bought my own air freshener and left the patio door open because I was so tired of moving around. I was not compensated for the inconvenience at all. It was almost as if they just said ok well things happen which I totally understand but at the same time it’s about giving people outstanding customer service when running a business.

New hotel close to the National Mall area, and walkable to Smithsonian museums. Parking at the hotel is very expensive though (approx. $90 per night), so if you're driving there look for alternate parking options nearby.

The restaurant staff and management were absolutely top-notch. A special mention goes to the tall manager, whose professionalism and attentiveness elevated our entire experience. Thanks to him and the team, our stay was truly memorable. I’ll definitely be coming back 100%!

Beautiful boutique hotel at a great location. Thank you.

Be aware that random amounts will be taken from your account that the card you use for incidentals is associated with. I was not informed at any time that this would occur and the amounts taken out, three times, had a major impact on my trip as I had budgeted and did not anticipate I would have all these debits that would mean I could not afford to eat and had to skip a planned excursion. I was told the amounts were usually small but again was NEVER told the debits would occur. I have been trying to resolve this for close to a week now with an email having been sent, two voicemail being left but no one has responded to let me know how this would be resolved. The hotel is in a nice part of town, a quick drive to most “tourist” locations, the room was very nice and spacious, the on site restaurant was nice as well but having money taken from your account that has a significant impact on your trip, that you were not told would occur would be the biggest drawback for this hotel along with being informed as to when you’d have the funds returned which hasn’t occurred as of this writing.

very nice place to stay

Everything we wanted to see while in town was in walking distance. Loved every minute of being in DC! The staff were very friendly, room was immaculate, and the hotel was beautiful!

New hotel close to the National Mall area, and walkable to Smithsonian museums. Parking at the hotel is very expensive though (approx. $90 per night), so if you're driving there look for alternate parking options nearby.

Only first day I noticed after showering that the water started leaking out of the shower causing a pool a of water. I notified the front desk immediately who then contacted maintenance to fix the shower leak. 24 hours later my shower was not fixed. I had to contact the front again to ask what is going on. They sent maintenance up to my room again to look at the leak. He came to look and didn’t return for an hour. I contacted the front again to ask what is going on which is when they offered to move me. I had to repack my things and move to another room which had a smell of mildew. I bought my own air freshener and left the patio door open because I was so tired of moving around. I was not compensated for the inconvenience at all. It was almost as if they just said ok well things happen which I totally understand but at the same time it’s about giving people outstanding customer service when running a business.