Europe Spa Vacations

My stay at the Apex Waterloo Place Hotel was one of the worst hotel experiences I’ve had in a long time. This hotel should not be rated four stars, and it certainly should not be presented as a luxury property. The problems started with housekeeping. They failed to remove the trash from my room and left behind cups from the café. At the same time, they took away soap that I had specifically requested to keep. And everything was filthy. The walls are unbelievably thin. I could hear people in neighboring rooms and, incredibly, I could even hear someone upstairs urinating loudly. Cleaning staff would stand outside my room talking loudly, while vacuum cleaners repeatedly bumped into my front door. This is not what anyone should expect from a supposedly upscale hotel. At around 11 a.m., a fire alarm went off on the seventh floor, waking me up. I called the front desk, but nobody answered. I emailed the hotel and tried calling again later. When I finally spoke with someone, I was essentially laughed at and told, “It’s loud — haha, that’s the point.” I understand that a fire alarm needs to be loud. What I do not understand is laughing at a guest who is calling to report the experience and express concern. I also cannot understand the bathroom design. The shampoo and conditioner are placed inside the bathtub in a location that is difficult and dangerous to reach from the shower. I am running out of characters to insult this place. Don’t stay here!

Highly recommend this. While short walk to everywhere in the city, the garden and pool are so secluded you get the best of both worlds. Breakfast was included, and having late night wine in the garden could not have been more perfect

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The Termal Park was amazing and a great way to relax before heading home. The Room was large and beautiful.

Place is great and the workout area and a Spa are very nice

The Termal Park was amazing and a great way to relax before heading home. The Room was large and beautiful.

The Termal Park was amazing and a great way to relax before heading home. The Room was large and beautiful.

My stay at the Apex Waterloo Place Hotel was one of the worst hotel experiences I’ve had in a long time. This hotel should not be rated four stars, and it certainly should not be presented as a luxury property. The problems started with housekeeping. They failed to remove the trash from my room and left behind cups from the café. At the same time, they took away soap that I had specifically requested to keep. And everything was filthy. The walls are unbelievably thin. I could hear people in neighboring rooms and, incredibly, I could even hear someone upstairs urinating loudly. Cleaning staff would stand outside my room talking loudly, while vacuum cleaners repeatedly bumped into my front door. This is not what anyone should expect from a supposedly upscale hotel. At around 11 a.m., a fire alarm went off on the seventh floor, waking me up. I called the front desk, but nobody answered. I emailed the hotel and tried calling again later. When I finally spoke with someone, I was essentially laughed at and told, “It’s loud — haha, that’s the point.” I understand that a fire alarm needs to be loud. What I do not understand is laughing at a guest who is calling to report the experience and express concern. I also cannot understand the bathroom design. The shampoo and conditioner are placed inside the bathtub in a location that is difficult and dangerous to reach from the shower. I am running out of characters to insult this place. Don’t stay here!

Stepping into this beautiful old hotel is like stepping into an oasis. Timeless elegance from a bi gone era, were you greeted by friendly staff directing you to reception. The atrium with its central bar is stunning. Reception check in was easy and quick. Delicious cooling cucumber or fruit water was a lovely touch on a warm sunny day. Our room decor was very tranquil with extra touches such as Elemis toiletries, Expresso machine,

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The Termal Park was amazing and a great way to relax before heading home. The Room was large and beautiful.