North America Spa Vacations

I have not experienced this level of service in San Francisco anywhere else. The staff was friendly, helpful and went above and beyond to make us feel welcome. From ensuring we had rides, reservations and the necessary infrastructure to conduct work from the hotel to the little touches of dropping of fresh flowers and providing yummy treats throughout our stay -- everything was so carefully crafted and thought through. And the views, interiors and food were delicious. To bring this home, when i was checking out, I asked if they had a gift shop and sold sweaters because I needed something warm to weat on the plane. When they didn't have anything, the hotel manager offered me a shawl of her own??! It was the most generous act and completely unexpected. I will be returning the garment on my next stay in San Francisco when I inevitably stay at the Huntington Hotel again. No better place!

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

I have not experienced this level of service in San Francisco anywhere else. The staff was friendly, helpful and went above and beyond to make us feel welcome. From ensuring we had rides, reservations and the necessary infrastructure to conduct work from the hotel to the little touches of dropping of fresh flowers and providing yummy treats throughout our stay -- everything was so carefully crafted and thought through. And the views, interiors and food were delicious. To bring this home, when i was checking out, I asked if they had a gift shop and sold sweaters because I needed something warm to weat on the plane. When they didn't have anything, the hotel manager offered me a shawl of her own??! It was the most generous act and completely unexpected. I will be returning the garment on my next stay in San Francisco when I inevitably stay at the Huntington Hotel again. No better place!

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

This was our first time staying at the Palazzo and it exceeded our expectations. Michael helped check us in and was very kind and courteous! He made the check in process seamless and explained to us all the benefits and amenities that were offered. Property is very well maintained and in close proximity to many restaurants and shops! We definitely enjoyed our stay and will be coming back here in the future!

I have not experienced this level of service in San Francisco anywhere else. The staff was friendly, helpful and went above and beyond to make us feel welcome. From ensuring we had rides, reservations and the necessary infrastructure to conduct work from the hotel to the little touches of dropping of fresh flowers and providing yummy treats throughout our stay -- everything was so carefully crafted and thought through. And the views, interiors and food were delicious. To bring this home, when i was checking out, I asked if they had a gift shop and sold sweaters because I needed something warm to weat on the plane. When they didn't have anything, the hotel manager offered me a shawl of her own??! It was the most generous act and completely unexpected. I will be returning the garment on my next stay in San Francisco when I inevitably stay at the Huntington Hotel again. No better place!

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

I have not experienced this level of service in San Francisco anywhere else. The staff was friendly, helpful and went above and beyond to make us feel welcome. From ensuring we had rides, reservations and the necessary infrastructure to conduct work from the hotel to the little touches of dropping of fresh flowers and providing yummy treats throughout our stay -- everything was so carefully crafted and thought through. And the views, interiors and food were delicious. To bring this home, when i was checking out, I asked if they had a gift shop and sold sweaters because I needed something warm to weat on the plane. When they didn't have anything, the hotel manager offered me a shawl of her own??! It was the most generous act and completely unexpected. I will be returning the garment on my next stay in San Francisco when I inevitably stay at the Huntington Hotel again. No better place!