North Knoxville − Vacances de ski

The staff, location, cleanliness, safety, ease of check-in and checkout was great. I wish it wasn’t so expensive.

Great place to stay far away from main road and quiet highly recommend

Great location. Free trolley shuttle to downtown running continuously with online tracker. We had a nice room with king size bed, and nice view overlooking downtown amd the mountains. Staff was very nice and helpful. Nothing wrong with this hotel at all that we knew off. Pool is nice and clean and even has water slide for kids.

Valet was horrendous! Checked me out early. Lost my car keys. Horrible!

Beautiful setting, but the basics fell short. Arrival set the tone: no one helped with our bags, either at check-in or checkout, so we hauled everything up a very steep hill in several trips. Staff drove by multiple times but no one stopped to help. One evening upon returning to the property there were no parking spots available. We had to park in the lower lot furthest from our room. Orc family house: The room itself needed attention. The shower stall had black, slimy mold and plenty of spiderwebs. The bath towels were dorm-room quality, the mini fridge was completely iced over, and the air vent was hanging off the wall. There was nowhere to hang clothes or unpack, the room is designed for sleeping or lying in bed as there is one rocking chair in the room. Obviously, maybe intentionally, designed for one night stays. On the plus side, the room was pitch dark and perfectly silent, which made for excellent sleep. Dinner and a movie was extremely disappointing. The pasta entree served in massive portions was over sauced and uninspired. The desert which might have been store bought was thrown on the table atop cheap paper plates. The movie was shown on a 48” tv that was mounted to a roof rafter. It was shown during dinner with no additional audio source so the neck breaking height wasn’t the only issue. Self serve beverages. It’s a lovely location that would benefit from better housekeeping, maintenance, and guest services. Go for day for the pictures but dine and sleep elsew

Wonderful

We had a really nice stay at Laurel Point Resort! The room was clean for the most part. We did notice a few small hairs on the shower ceiling, but honestly it wasn’t a big issue for us. Check-in was very smooth, especially considering we arrived around 7:20 PM, about two hours after the normal check-in hours had ended. I really appreciated that we were still able to get into our room without any trouble, and we were able to complete the rest of the check-in process the following day. The Wi-Fi in the area did go down for a while during our stay, starting at night and lasting overnight into the following afternoon. However, the staff communicated with us well and let us know once it was working again. It wasn’t a major inconvenience since we were out and about for most of our stay anyway. Overall, we had a pleasant experience and really appreciated how helpful and communicative the staff were!