Saint Helen's Island Scuba Diving Vacations

Wish staff spoke or understood English.

Stayed on the renovated floors and the experience was excellent Breakfast included and great snacks throughout the day and dessert Drink available all day until 10pm

The staff was really great, especially the valets and people at the bar were very kind and friendly. The welcome chocolates were nice. The room was very large with a pretty sitting area and fireplace. Showers were nice. robes were really fluffy. Beds were very comfortable and linens were exceptionally soft. The food was great; we ate here three times. Close to the mountain and ski area with lots of hiking paths near by. Nespresso coffee pods and real half and half was nice. The spa and gym were nice with hot tub overlooking the infinity pool and lake and sauna. The duvet smelled a bit like cleaning material (maybe recently laundered) but it was not a big problem. It would have been great if they had an arborist trim the trees. We paid for a lakeview room, but the trees were so thick you only got peekaboo views of the lake. I would have loved a few additional amenities like bikes to use, kayaks or paddleboards.

-Clean -Quiet -The room needs a curtain that covers the entire living room window for better privacy. 306 -Would return

Nice stay at Sofitel.

The staff was really great, especially the valets and people at the bar were very kind and friendly. The welcome chocolates were nice. The room was very large with a pretty sitting area and fireplace. Showers were nice. robes were really fluffy. Beds were very comfortable and linens were exceptionally soft. The food was great; we ate here three times. Close to the mountain and ski area with lots of hiking paths near by. Nespresso coffee pods and real half and half was nice. The spa and gym were nice with hot tub overlooking the infinity pool and lake and sauna. The duvet smelled a bit like cleaning material (maybe recently laundered) but it was not a big problem. It would have been great if they had an arborist trim the trees. We paid for a lakeview room, but the trees were so thick you only got peekaboo views of the lake. I would have loved a few additional amenities like bikes to use, kayaks or paddleboards.

Great location, great hotel.

Wish staff spoke or understood English.

Nice central location to explore all the main attractions of Montreal. Room was ok, however we had to ask for it to be cleaned better as there were hairs and bits of plastic over the carpeted area. Despite telling the hotel about 4 times that the ice machine on our floor did not work and them telling us they would look into it - it did not work through the whole week’s stay. Their suggestion was we go to another floor - not best response for customer service. In fact at one point we felt we were being asked what was wrong with it and questioned about its use. Nice to have a coffee machine and tea making facilities, two small coffee cups, but only one tea cup? Television control in the the room did not work for one of the TV’s when we arrived - this was fixed. However as both TV’s which are back to back in the studio suite room (one facing the bed, one facing the sofa) are the same make and model when you turned on one TV both came on. We were forever trying to turn one off or on when using them. The hotel needs to look at this annoying feature- we did feed this back. Overall a comfortable star with only a few niggles.

Nice stay at Sofitel.

Great choice for families

Nice central location to explore all the main attractions of Montreal. Room was ok, however we had to ask for it to be cleaned better as there were hairs and bits of plastic over the carpeted area. Despite telling the hotel about 4 times that the ice machine on our floor did not work and them telling us they would look into it - it did not work through the whole week’s stay. Their suggestion was we go to another floor - not best response for customer service. In fact at one point we felt we were being asked what was wrong with it and questioned about its use. Nice to have a coffee machine and tea making facilities, two small coffee cups, but only one tea cup? Television control in the the room did not work for one of the TV’s when we arrived - this was fixed. However as both TV’s which are back to back in the studio suite room (one facing the bed, one facing the sofa) are the same make and model when you turned on one TV both came on. We were forever trying to turn one off or on when using them. The hotel needs to look at this annoying feature- we did feed this back. Overall a comfortable star with only a few niggles.

Did not enjoy the customer service at the bar terrase😔everything else was good