South Lake Tahoe Scuba Diving Vacations

the hotel is an older property and it's age is showing, however the staff were efficient and courteous. The beds did not sleep well for us, but everything else worked ..the water was hot, the showers were fantastic, and the rate was far less than the adjoining Silver Legacy. The food at the CENTRAL CAFE was outstanding, so overall, the stay was great

Everybody very friendly

I’ve been coming to Atlantis Spa Resort & Casino for almost 20 years and have stayed here hundreds of times for business. The facility is still nice, but the service has gone downhill. What once felt like 5-star personalized hospitality now feels like a cattle car approach where every response is corporate policy rather than genuine guest care. Most recently, we booked a $500 spa appointment for the morning of our checkout because the spa was fully booked more than a week in advance. I called several times beforehand to see if we could move it earlier or arrange a late checkout so we could actually enjoy the spa, but was repeatedly told I had to wait until checkout day to ask. When I called the morning of, the best they offered was a 30-minute late checkout, which didn’t help at all. Staff had already told me that since it was Sunday, hundreds of rooms would be vacating, so availability wasn’t the issue. It felt like management has shifted away from guest satisfaction and toward rigid corporate policies. I don’t blame the frontline employees, who were polite but clearly constrained. The problem is the direction from upper management. After two decades of loyalty and thousands of dollars spent here, including that extra $500 spa booking on my last day, I expected far better treatment and flexibility. Sadly, the Atlantis has lost much of what once made it stand out.

The showers in the room was slippery

The AC was not good at all, other then that everything was nice

Everybody very friendly

I’ve been coming to Atlantis Spa Resort & Casino for almost 20 years and have stayed here hundreds of times for business. The facility is still nice, but the service has gone downhill. What once felt like 5-star personalized hospitality now feels like a cattle car approach where every response is corporate policy rather than genuine guest care. Most recently, we booked a $500 spa appointment for the morning of our checkout because the spa was fully booked more than a week in advance. I called several times beforehand to see if we could move it earlier or arrange a late checkout so we could actually enjoy the spa, but was repeatedly told I had to wait until checkout day to ask. When I called the morning of, the best they offered was a 30-minute late checkout, which didn’t help at all. Staff had already told me that since it was Sunday, hundreds of rooms would be vacating, so availability wasn’t the issue. It felt like management has shifted away from guest satisfaction and toward rigid corporate policies. I don’t blame the frontline employees, who were polite but clearly constrained. The problem is the direction from upper management. After two decades of loyalty and thousands of dollars spent here, including that extra $500 spa booking on my last day, I expected far better treatment and flexibility. Sadly, the Atlantis has lost much of what once made it stand out.

The showers in the room was slippery

Everybody very friendly

Great stay. Would have like pool towels in the room.

The property was unique as it is a very short distance to the RiverWalk. Lots of restaurants and casinos within a block or so of walking. I love the Historic and Vintage room and decor of the property. Free Wi-Fi. No Resort Fee. Perfect for someone who prefer a quieter hotel to stay. The parking was limited but I checked in right on time so I had plenty of spaces to chose from. If you want to go to the bar in the hotel, it is only open on Friday and Saturday nights. My kind of place to stay.