Randall's Island Pet-friendly Vacations

The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater. The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations. The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask for a kettle and you’ll get one)

Excellent staff, clean room, fantastic onsite restaurants.

Loved the property Would stay again

Great location in the middle of Times square clean property, a little bright and noisey as a result.

Lovely hotel. Clean, lots of amenities and in a brilliant location for Times Square. Having the gym when you’re dealing with jet lag and are awake at 5am is fabulous.

Excellent staff, clean room, fantastic onsite restaurants.

Everything was perfect!

Great property.l, location and service.

Loved the property Would stay again

Absolutely everything. Amazingly appointed room, very friendly stafff.

Great property.l, location and service.

Great location in the middle of Times square clean property, a little bright and noisey as a result.

Excellent staff, clean room, fantastic onsite restaurants.

Unfortunately minutes after arriving, the bellman that helped us with our luggage was very rude to us because we didn't have cash on us. We would've generously tipped after, once we got cash. His sarcastic and aggressive "THANK YOU" upon our arrival set the tone for our stay and our entire experience upon arrival at "The Plaza". Unlike many other Lucy hotels where we've stayed, other than the lady who checked us in, who we never saw again, the staff was not warm. More so, the opposite. We were barely ever greeted or even acknowledged when entering the hotel. It was super awkward, specially given the price we were paying (we were staying in a sub penthouse suite. It feels like it's a fancy tourist trap, banking on its name, but certainly did not live up to it. We shall not come back.