Batu Pet-friendly Vacations

So far, my best stay in Malaysia. Super friendly and welcoming staff.

Overall a good experience

The location is good. The suite smell musty. We had to get the staff to spray the room out, open the windows and get the air conditioning running. The shower head has mold and needs a good cleaning. Kitchen needs a good clean up too. There’s no cable or satellite tv, you have to use utube and the content is not current. No phone, you have to use WhatsApp to contact the staff for help with your issue and needs. I understand we’re in a changing world but hotel services should have human interaction by phone either for emergency or basic services and oh my goodness a tv you can just turn on and watch something. Not good!

Great location! Nice rooms! Excellent shower, fun pool. Interesting neighborhood.

Overall a good experience

Breakfast staff service abit slow , maybe it’s on public holiday

From the moment we arrived rather hot and bothered at The Mandarin Oriental, we were made to feel welcome by the doormen, the reception staff, the luggage men. Had a welcome drink and cool flannel, room was ready an hour earlier than check in and special mention to Adit who always remembered our names and upgraded us to a park view( fabulous). The opulence and detail of the hotel was incredible. The room staff even put cable ties ( posh ones) on our phone and hair straightener leads to keep them tidy. Complimentary drinks in room, water and good coffee provided daily. We also ate at the hotel and the food was stunning. Used the pool whilst waiting to go to the airport and that was nice too, busy but a super view over the park and skyscrapers. The staff are so helpful and friendly. Probably one of the best hotels we’ve ever stayed in and good central location for most attractions. Thoroughly recommend it.