Pacijan Island Mountain Vacations

The hotel is nice and the staff are very accommodating, the only problem is that the karaoke bar nearby and the music is very loud until early morning we did not have a good night sleep. So frustrating. Hope the management will do something. Thank you.

Exceptional resort. Outstanding customer service! Thanks to everyone!

Breakfast options are so much smaller than the hotel next door.

Perfectly fine hotel for short stay. Building and some furnishings could do with a refresh.

The main reason we booked this property was its location, and it certainly did not disappoint in that regard. The location is very convenient, with the mall just a short walk away. The property is generally clean and well-maintained, although there are visible signs of its age. Unfortunately, our first room had an unpleasant smell coming from the ventilation system. We raised our concerns with the staff, who were very accommodating and responsive. They promptly sent someone to look into the issue, and when it became clear that it could not be resolved, they arranged to move us to another room. We appreciated how professionally and promptly the matter was handled. All the staff we encountered were very friendly, and a few genuinely went above and beyond to make our stay comfortable. Their excellent service was definitely one of the highlights of our experience. The breakfast buffet, however, was just average. There was a reasonable selection and variety of food, but the quality was inconsistent and generally underwhelming. Overall, it was acceptable but nothing particularly memorable. Our biggest disappointment was the swimming pool, which was still undergoing renovation and was unavailable during our stay. We had booked this property nearly a year in advance, so it was particularly disappointing that the pool was still not ready by the time we arrived. This was a significant letdown, especially for guests who may have chosen the property expecting to enjoy this facility.

Exceptional resort. Outstanding customer service! Thanks to everyone!

Beautiful Hotel, Disappointing Guest Experience.The hotel itself is beautiful, and we truly enjoyed our stay. However, one unpleasant encounter with a staff member named Christine left us disappointed.My friends and I, who were visiting from the US, were having a wonderful time taking photos and making memories when Christine approached us and rudely reprimanded us, saying that taking pictures in the lobby was not allowed. We were caught off guard by her approach and the way she spoke to us.The lobby is a common area where guests and visitors come and go. We completely understand that hotels may have certain policies, but there is a respectful and courteous way to communicate them to guests.We have stayed at several hotels in Cebu and have never experienced this kind of treatment. It was unfortunate that an otherwise enjoyable experience was overshadowed by an unnecessary and unpleasant interaction. A beautiful hotel deserves equally beautiful hospitality. I hope management takes this feedback seriously and reminds staff that kindness, courtesy, and professionalism are just as important as the hotel's facilities and appearance.

The only issue is not many taxi

Outstanding staff and good breakfast buffet

Exceptional resort. Outstanding customer service! Thanks to everyone!