Azores Mountain Vacations

Huge breakfast bar, grest dinner food, service 10 stars. Hot.pools are best feature. It was so good that we returned after a couple of day after chevkout just for a dip in y be pool (spa visit). If we return on tbe island, we'll stay in this hotel.

Hotel is clean just a bit old and needs some love. Especially the shower, it's half a bath, so if you have mobility issues not good. And shower head was not good at all (so small and not much power). But hot water ok. Pool is in the basement which is dark, and can't use it if you don't have a swimming cap. Location is convenient, close to highway if you are driving, historic town 10-15 min walk, shopping mall 25 minutes walk, grocery almost in front of the hotel. I had no issues to park on the street overnight.

My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there.

From the moment you arrive at Furnas Lake Forest Living, you feel a sense of calm. The reception was easy to find and we received a very warm welcome and explanation of the property, then were guided to our house. It was a very personal experience and I appreciated the attentiveness of the staff. The houses are secure, quiet, immaculately clean, and situated in a stunning forested area. There are even koi fish in the moat around the houses. All of the finishings were thoughtful and on brand for the location. We were able to enjoy the a la carte breakfast prior to checking out, and it was both delicious and satisfying. I'm very sad that we were unable to secure a reservation for dinner due to a conflicting reservation, but that just means we are due for a trip back! They are working on a spa and additional houses, which will make an already spectacular experience even better, I'm sure. Obrigada for making us feel right at home during our short stay. Can't wait to visit again (for longer this time).

Huge breakfast bar, grest dinner food, service 10 stars. Hot.pools are best feature. It was so good that we returned after a couple of day after chevkout just for a dip in y be pool (spa visit). If we return on tbe island, we'll stay in this hotel.

Great location for exploring the city. Friendly, helpful staff. Nice breakfast.

Huge breakfast bar, grest dinner food, service 10 stars. Hot.pools are best feature. It was so good that we returned after a couple of day after chevkout just for a dip in y be pool (spa visit). If we return on tbe island, we'll stay in this hotel.

My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there.