Europe Mountain Vacations

Lovely hotel and great staff very accommodating.

Superb!

Excellent breakfast. Rooftop bar. Wonderful views.

Such a warm friendly welcome and stellar service. They welcomed us immediately and showed us how to access everything. As we had an early departure flight they offered us a breakfast to go bag which was so thoughtful. What a lovely location, and wonderful staff. We will be back!

We traveled as three couples and booked three rooms at Jumeirah Mallorca, expecting the world-class service the brand is known for. Unfortunately, our experience was deeply disappointing. The problems started before we arrived. I contacted the concierge multiple times to arrange airport transportation for six people with luggage, but never received a response. We had to make last-minute arrangements ourselves. At check-in, we asked if our rooms could be closer together. The front desk said they couldn’t accommodate that but offered a two-bedroom suite for “€2,500 more” so we could stay closer. We specifically asked if that was for the entire stay or per night, and left with the clear understanding it was the total cost. We accepted only because it was their proposed solution—not because we wanted an upgrade. To make matters worse, the third room wasn’t even close to the suite as promised. The real shock came after we returned to the U.S. We discovered an unexpected charge of approximately $22,000 on our American Express. The hotel claimed the suite was €2,500 per night, something we would never have agreed to. Instead of acknowledging what was clearly a misunderstanding, they treated us as if we were the problem. The property itself is beautiful, but luxury is about trust as much as scenery. Leaving guests with a surprise five-figure charge and refusing to take responsibility for an obvious communication breakdown is unacceptable. I cannot recommend this hotel.

Lovely hotel and great staff very accommodating.

The host was warm and friendly went above and beyond to show us our room even though is was after 11pm

Great location as it was an easy drive to city center and even easier to head out on the road for our daily adventures. Beautiful views and nice to have a small kitchen with a grocery store nearby. Bistro across the road was lovely too.