South America Mountain Vacations

Muy limpio, y agradable servicio

My one significant issue was around checkout. I had specifically requested and was granted a 12pm checkout, understanding the hotel had other guests arriving the next day. Despite this, I started receiving repeated calls before 11:30am asking me to leave immediately. When I spoke with the receptionist on duty, I was told firmly that checkout was 11am and that it was “not possible” a late checkout had been granted, which felt like being told I was lying about a request I’d clearly made and had confirmed. I’d encourage the hotel to improve communication between staff shifts so guests aren’t put in this position. The property itself has a lot going for it, but this experience took some shine off an otherwise strong stay.

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the day we left, everything exceeded our expectations. A special thank you to Nelson, the concierge, who went above and beyond to make our stay truly memorable. His kindness, professionalism, and attention to detail were exceptional. We would also like to thank to the bartender and everyone that have make the warm hospitality, friendly service, and genuine care made us feel incredibly welcome. The hotel itself is beautiful, the atmosphere is relaxing, and the service is truly world-class. We couldn’t have asked for a better experience and will cherish the memories from our stay. We highly recommend this hotel and look forward to returning in the future!

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the day we left, everything exceeded our expectations. A special thank you to Nelson, the concierge, who went above and beyond to make our stay truly memorable. His kindness, professionalism, and attention to detail were exceptional. We would also like to thank to the bartender and everyone that have make the warm hospitality, friendly service, and genuine care made us feel incredibly welcome. The hotel itself is beautiful, the atmosphere is relaxing, and the service is truly world-class. We couldn’t have asked for a better experience and will cherish the memories from our stay. We highly recommend this hotel and look forward to returning in the future!

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the day we left, everything exceeded our expectations. A special thank you to Nelson, the concierge, who went above and beyond to make our stay truly memorable. His kindness, professionalism, and attention to detail were exceptional. We would also like to thank to the bartender and everyone that have make the warm hospitality, friendly service, and genuine care made us feel incredibly welcome. The hotel itself is beautiful, the atmosphere is relaxing, and the service is truly world-class. We couldn’t have asked for a better experience and will cherish the memories from our stay. We highly recommend this hotel and look forward to returning in the future!

My one significant issue was around checkout. I had specifically requested and was granted a 12pm checkout, understanding the hotel had other guests arriving the next day. Despite this, I started receiving repeated calls before 11:30am asking me to leave immediately. When I spoke with the receptionist on duty, I was told firmly that checkout was 11am and that it was “not possible” a late checkout had been granted, which felt like being told I was lying about a request I’d clearly made and had confirmed. I’d encourage the hotel to improve communication between staff shifts so guests aren’t put in this position. The property itself has a lot going for it, but this experience took some shine off an otherwise strong stay.

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the day we left, everything exceeded our expectations. A special thank you to Nelson, the concierge, who went above and beyond to make our stay truly memorable. His kindness, professionalism, and attention to detail were exceptional. We would also like to thank to the bartender and everyone that have make the warm hospitality, friendly service, and genuine care made us feel incredibly welcome. The hotel itself is beautiful, the atmosphere is relaxing, and the service is truly world-class. We couldn’t have asked for a better experience and will cherish the memories from our stay. We highly recommend this hotel and look forward to returning in the future!