West Island Mountain Vacations

Stay was great.

The layout was very nice and it was in a very walkable area. However, the property wasn't secure. The door was left unlocked and that was a little unsettling. The place was spacious and fit me and my family very well. However, I'd read on previous ratings that the owner doesn't answer. The owner didn't answer any of my messages prior to the trip or during. I thought that was odd. For example, it would've been helpful to know what we do with the towels when leaving or if we were required to strip the beds. Also please have someone fix the door lock, it's a little loose and janky. Other than that it was a good place

The property is not listed as advertised. It listed 1 king size bed, 1 Queen bed and 1 double bed. But we just got 2 king size beds when we got there.

The staff were wonderful.

I highly recommend the hotel

Hotel Birks comes close to a five-star experience, with large, attractive rooms. I was surprised there was no coffee available in the lobby, a convenience I’ve enjoyed at many other luxury hotels, but the only real disappointment was the gym. It was small and poorly equipped. The only elliptical appeared to be an inexpensive, unfamiliar brand, far below Precor quality, and made a loud scraping noise that rendered it effectively unusable. The multifunction weight machine was similarly low-end and broken so completely unusable. That left a set of weights, two floor mats, one stationary bicycle and two basic treadmills—hardly what I would expect from a hotel of this caliber. I intended to raise this with the manager but didn’t get around to it. Even so, the equipment’s condition suggested that maintenance had been neglected. Other five-star hotels I’ve visited offer commercial-quality equipment from brands such as Life Fitness or Technogym. Birks should meet that standard. Summary: A five-star hotel with a zero-star gym.

We love 5 star Stephen

Location excellent. Downfalls: maintenance needs improvement-kitchen and bathtub tabs very loose, cable not connected and end missing, expected to do dishes but no tea towel and very strong fragrance entering the building that lingered into the room (no good for anyone sensitive to scent). No parking on site and the parking lots nearby were very expensive - $25 (I believe that was for 6 hours). Otherwise it was good, could be a really nice place to stay.

The layout was very nice and it was in a very walkable area. However, the property wasn't secure. The door was left unlocked and that was a little unsettling. The place was spacious and fit me and my family very well. However, I'd read on previous ratings that the owner doesn't answer. The owner didn't answer any of my messages prior to the trip or during. I thought that was odd. For example, it would've been helpful to know what we do with the towels when leaving or if we were required to strip the beds. Also please have someone fix the door lock, it's a little loose and janky. Other than that it was a good place

Very good location

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The property is not listed as advertised. It listed 1 king size bed, 1 Queen bed and 1 double bed. But we just got 2 king size beds when we got there.

The layout was very nice and it was in a very walkable area. However, the property wasn't secure. The door was left unlocked and that was a little unsettling. The place was spacious and fit me and my family very well. However, I'd read on previous ratings that the owner doesn't answer. The owner didn't answer any of my messages prior to the trip or during. I thought that was odd. For example, it would've been helpful to know what we do with the towels when leaving or if we were required to strip the beds. Also please have someone fix the door lock, it's a little loose and janky. Other than that it was a good place