Ilha Grande Luxury Vacations

Mostly the hotel was very good. Breakfast and service was great. The video streaming was slow. The location was very good.

The Ac doesn’t work in every room. The staff were helpful but not surprised about the AC not working. The rooms are ran down, and not super clean.

Hotel was under construction

Most hotel staff were excellent but some let the others down. Hotel has 2 restaurants casual and formal. Both nice and suit the occassion. Copacabana area is dirty, tired and you need to be super careful. We were advised this at check in.

Staff 100%

Staff 100%

Hotel was under construction

Most hotel staff were excellent but some let the others down. Hotel has 2 restaurants casual and formal. Both nice and suit the occassion. Copacabana area is dirty, tired and you need to be super careful. We were advised this at check in.

Lindo, me encantó.

.

The disappointment started when I asked about an early check in. The rudeness of the email I received was impressive. It was not helpful, not clear, the language was poor, and the tone was simply rude, to the point that I had to complain about it. The room itself felt like they were constantly trying to patch things up rather than properly maintain it. The toilet door was only half painted and showed clear signs of wear and tear. The same could be said for almost everything in the toilet. Near reception, by the lift, there was a socket hanging from the wall. Maybe they were planning to install a light there? I really don't know. The signs everywhere looked old and tired, and overall, I don't even have words for the condition of the place.

The pool, gym, and full 6th floor were closed during our stay with no pre warning. The only compensation offered was a massage which given the amount we paid for 4 nights I was not very pleased. The rooms were also tiny. However, the staff and breakfast were great.

Staff 100%