Edinburgh and Lothian Luxury Vacations

In my opinion, it's not a 5-star hotel. I was given a tiny room that was supposed to accommodate two passengers, with the only window facing a car; it was on the first floor, facing the parking Lot. They moved us to a second-floor room, which was not great either, after I requested to speak to the manager, not the other way around. The welcome card listed another name, and the toiletries were not enough for two. The linnen room on the second floor was always open, showing all the toilet paper, etc. Overall, I don't think it should qualify as a 5-star hotel.

This is a great place to stay if you’re looking for a quiet neighborhood without the mobs of tourists. The building is beautiful and quite sprawling. I was on the 2nd floor and had incredible views of Dean village. On clear days you can see quite far beyond the city into the mountains and sea. My room was spacious and well stocked with coffee, espresso, tea, dishes, flatware, etc. I had control over the heat which i loved. The bed was quite comfortable and the furniture was quite nice. The bathroom was incredible… Large tub (I’m 6’) and large shower with a towel heater and radiator for optional heat. The staff was as professional as i expected. Very accommodating and helpful. If you have an issue, i have no doubt they will work diligently to solve it. House keeping was top notch. There’s a honesty shop in the lobby thank god. They have it fully stocked with whites and reds, cokes, seltzer, etc. Snacks abound. The lounges are very comfortable. Overall this was an amazing experience. I will 100% stay here again when in Edinburgh. Thank you for a wonderful experience! Hapimag was the highlight of my trip.

I booked two rooms for my group, both rooms were the Townhouse Grand option. Upon arrival we were greeted by Mick who was very helpful and kind and assisted us with our bags as the hotel does not have a lift, which we were aware of. The rooms we were placed in were in the basement level and unfortunately you can hear everything in the rooms. The staff entrance is outside the rooms, which we learned due to people coming in loudly in the middle of the night. The first night we were woken up at around 2am and were afraid as we did not know there was a staff entrance until the next day when we mentioned it. The noise continued the second night as well. We were unable to sleep either night of our stay due to this. Also, the rooms we were in had scuffs all along the walls and chips throughout multiple surface areas. For the price point of the hotel, I expected it to be in better shape. Overall the rooms were clean, the staff was friendly, and we did enjoy the location of the hotel.

In my opinion, it's not a 5-star hotel. I was given a tiny room that was supposed to accommodate two passengers, with the only window facing a car; it was on the first floor, facing the parking Lot. They moved us to a second-floor room, which was not great either, after I requested to speak to the manager, not the other way around. The welcome card listed another name, and the toiletries were not enough for two. The linnen room on the second floor was always open, showing all the toilet paper, etc. Overall, I don't think it should qualify as a 5-star hotel.

Amazing and roomy rooms. Very clean. Quiet location.

I booked two rooms for my group, both rooms were the Townhouse Grand option. Upon arrival we were greeted by Mick who was very helpful and kind and assisted us with our bags as the hotel does not have a lift, which we were aware of. The rooms we were placed in were in the basement level and unfortunately you can hear everything in the rooms. The staff entrance is outside the rooms, which we learned due to people coming in loudly in the middle of the night. The first night we were woken up at around 2am and were afraid as we did not know there was a staff entrance until the next day when we mentioned it. The noise continued the second night as well. We were unable to sleep either night of our stay due to this. Also, the rooms we were in had scuffs all along the walls and chips throughout multiple surface areas. For the price point of the hotel, I expected it to be in better shape. Overall the rooms were clean, the staff was friendly, and we did enjoy the location of the hotel.

Lovely hotel, friendly staff

This hotel looks amazing from the pictures but the stay is quite different. The property is quite old, and the rooms are an anex part of the property- not in the actual castle itself. Clean enough, staff was very friendly but a bit deceiving from what is shown here. Updates beyond needed

This is a great place to stay if you’re looking for a quiet neighborhood without the mobs of tourists. The building is beautiful and quite sprawling. I was on the 2nd floor and had incredible views of Dean village. On clear days you can see quite far beyond the city into the mountains and sea. My room was spacious and well stocked with coffee, espresso, tea, dishes, flatware, etc. I had control over the heat which i loved. The bed was quite comfortable and the furniture was quite nice. The bathroom was incredible… Large tub (I’m 6’) and large shower with a towel heater and radiator for optional heat. The staff was as professional as i expected. Very accommodating and helpful. If you have an issue, i have no doubt they will work diligently to solve it. House keeping was top notch. There’s a honesty shop in the lobby thank god. They have it fully stocked with whites and reds, cokes, seltzer, etc. Snacks abound. The lounges are very comfortable. Overall this was an amazing experience. I will 100% stay here again when in Edinburgh. Thank you for a wonderful experience! Hapimag was the highlight of my trip.

Amazing and roomy rooms. Very clean. Quiet location.