Bahamas Luxury Vacations

Great trip and staff was amazing! Reservations could use improvement.

Great trip and staff was amazing! Reservations could use improvement.

Extremely poor and unacceptable experience – cockroaches, mold, and unsanitary conditions I strongly recommend that other guests think twice before staying at this hotel. Our experience was completely unacceptable. During our stay, we discovered cockroaches in both rooms we had booked. We immediately reported the problem to the hotel, but nothing was done. We were told that something would be done about it, but there was no effective response or action during our stay. The bathrooms were extremely dirty and had a significant amount of mold. The mattresses were also in very poor and unhygienic condition, with visible mold and fungus. We have attached photographs documenting these conditions. We contacted the hotel’s main office and submitted a detailed complaint. We were eventually told that they would disinfect and treat the two rooms and that they appreciated us bringing the situation to their attention. However, this does not change the fact that we had to stay in these unacceptable conditions and that nothing was done while we were actually staying at the hotel. This is not a matter of a hotel simply needing renovation. These are serious hygiene and health concerns. It is extremely difficult and uncomfortable to sleep in a room where there are cockroaches, mold, and visibly dirty mattresses. I am posting this review to warn other travelers. Please look carefully at the photos attached before deciding to stay here. No guest should have to sleep in conditions like thes

Great trip and staff was amazing! Reservations could use improvement.