Sidi Abd El-Rahman Fishing Vacations

Overall Polite Good Quality of tuff

I used to love that hotel but the service and food quality dropped significantly. The rule for pool usage and allowed swimming suites changed and seemed that people use swimming pools wearing their regular clothes. Instead of fresh squeezes they offer packages juices that taste like plastic. In the whole hotel there was no US outlet adapter, all the room outlets don't work for US electric devices or electronic charges. The quality dropped significantly after management change. I will no longer stay there again.

Good place to stay

I used to love that hotel but the service and food quality dropped significantly. The rule for pool usage and allowed swimming suites changed and seemed that people use swimming pools wearing their regular clothes. Instead of fresh squeezes they offer packages juices that taste like plastic. In the whole hotel there was no US outlet adapter, all the room outlets don't work for US electric devices or electronic charges. The quality dropped significantly after management change. I will no longer stay there again.

Yes its a beautiful resort! Rooms are amazing and housekeeping team is top notch-shout out to Helmy and Mohammad on the 19th floor! Front desk were also helpful and smiley! But the service level anywhere else is not representative of a Rixos level! Staff at the buffet, restaurants , bars are clearly not happy working there and it shows in how they deal with customers. At the buffet i asked to get help finding a place for 4 the answer i got was find it yourself. Several in between employees fight were witnessed by our family. And several complaints from guests to manager also in front of me, about issues with the service. If you complain you get extra service because theyre scared to have bad reviews but thats not what a 5 star resort should have as a vision and weve been to several Rixos accross the world; where the service is the center of their mission; this was by far our worst experience. The guests as well were not respectful; some brought loud speakers with them everywhere which is against Rixos regulations, lots of them were swimming in fully dressed attire, beach was not cleaned from the garbage you could find it in the water, guests drunk, cleanliness at the buffet was sub par; we saw people eating off the buffet plates with their hands. And fights between guests about beach chairs, spaces etc-Totally unacceptable environment for the amount of money they charge to get a reservation! Very disappointing experience from a Rixos- too bad because the place is beautiful.