Florida Keys Beach Vacations

Friendly and helpful staff. Love the 2 pools. It's great that they have a complimentary shuttle to take you downtown.

We stayed at the hotel for one night, and overall, it was an okay experience. The property is very new, especially The Cove, where we stayed. Our room was clean, modern, and well maintained. There were, however, a few disappointments. The air conditioning kept malfunctioning throughout our stay, and the room never reached the temperature we wanted. We repeatedly had to turn it off and back on to get it working properly. We were also told that complimentary bottled water would be available in the room, but none was provided. Another disappointment was related to my boyfriend's birthday. I contacted the hotel in advance by phone, email, and message and was told a birthday card and a voucher would be waiting for us. Unfortunately, neither was there upon arrival. I had to follow up at the front desk, and the voucher ended up being only for a dessert, which felt underwhelming. We also paid extra for an ocean-view room, but it did not feel worth the additional cost. The view was largely obstructed by palm trees and overlooked the pool more than the ocean. Overall, the hotel is nice, new, and has a lot of potential. Having three beaches is a great feature and not something commonly found in the Keys. While we enjoyed our stay, I felt the experience lacked attention to detail and follow-through on guest requests. I really value the small touches that make a stay feel special, and that is where the hotel fell short for me.

The village we were assigned has roaches and the main bedroom has the pain from the felling peeling which could be a hazard. Also, the water park that was supposed to be completed on September has a delay and that was the main reason a reserve this hotel.

Loved the property!!! So quiet and relaxing! Great bar, pools, beaches!!!! Would absolutely stay again!

Friendly and helpful staff. Love the 2 pools. It's great that they have a complimentary shuttle to take you downtown.

The village we were assigned has roaches and the main bedroom has the pain from the felling peeling which could be a hazard. Also, the water park that was supposed to be completed on September has a delay and that was the main reason a reserve this hotel.

Nice, spacious rooms. Nice Pool and fantastic bar tender! Maintenance speedy if needed. Nice to have the shuttle to/from downtown. Enjoyed our stay very much.