South Chennai Beach Vacations

Good location, grand hotel but the service members should be a bit more personable with visitors. They are formal but that making visitors feel special is a quality that needs developed more. Also there was an incident that happened to me in the night with a malfunctioning ac unit in the bedroom but no further calls were provided to apologize for the inconvenience from their part. A star hotel like them is expected to do better. They need customer liaisons that address any issues that happen from over the night. Still I have not had a call regarding this from any one of them. I went to complain at the front desk when the guy who called himself as the apartment incharge listened to what I told him. He apologized that it was their mistake but no actions taken thereafter. He said he will make sure this does not happen the next time I visit. That’s not the type of response I was anticipating. I hope the customer service needs to be top notch in Chennai for a Star hotel like this. Customer service folks should be taught on how to address grievances in a better more professional way rather than just apologizing for the mistake. Of course we appreciate they acknowledging their mistake but a 5 star hotel like this is expected to do better than just say we will make sure this does not happen next time.

There is a lot of mold in the bathroom. When I arrived the staff offered to bring the luggage over, after waiting for 30 minutes it was a no show. Called them up and still was a no show, eventually I went and grabbed them on my own. I also reserved a shuttle back to the airport, and when I was checking out, I asked about the shuttle and the desk clerk said we have none. It was at 2:30 am. Eventually someone else confirmed my reservation. The desk clerks also did not speak Tamil, working in TamilNadu one would expect them to have at least spoken knowledge of Tamil. Very disappointing experience.

Excellent service from all staff at this hotel. Perfect for any length of stay in Chennai. Location and proximity to the airport along with the 24 hour airport transportation is ideal!

Excellent service from all staff at this hotel. Perfect for any length of stay in Chennai. Location and proximity to the airport along with the 24 hour airport transportation is ideal!

Good location, grand hotel but the service members should be a bit more personable with visitors. They are formal but that making visitors feel special is a quality that needs developed more. Also there was an incident that happened to me in the night with a malfunctioning ac unit in the bedroom but no further calls were provided to apologize for the inconvenience from their part. A star hotel like them is expected to do better. They need customer liaisons that address any issues that happen from over the night. Still I have not had a call regarding this from any one of them. I went to complain at the front desk when the guy who called himself as the apartment incharge listened to what I told him. He apologized that it was their mistake but no actions taken thereafter. He said he will make sure this does not happen the next time I visit. That’s not the type of response I was anticipating. I hope the customer service needs to be top notch in Chennai for a Star hotel like this. Customer service folks should be taught on how to address grievances in a better more professional way rather than just apologizing for the mistake. Of course we appreciate they acknowledging their mistake but a 5 star hotel like this is expected to do better than just say we will make sure this does not happen next time.