Camp John Hay Adventure Vacations

Amazing hotel. Very clean. Very accommodating staff. 10/10

This is an honest review of a “penthouse” unit near Okada—shared for public awareness, not to harm the business. There were different addresses sent, which caused confusion upon arrival, and no intercom connected to the lobby. The unit is spacious enough for 6, but the quality and upkeep did not meet “penthouse” standards. Concerns:    •   Only one TV (remote not working) in this "penthouse"    •   Middle bedroom AC was fast-dripping—we were given a bucket as a fix solution    •   AC remotes had no back covers    •   Empty dishwashing liquid, no dishwasher    •   Noisy/unstable master bed frame    •   Difficult communication (3 numbers, only one responded) Other notes:    •   Free WiFi (speed unsure)    •   Massage chair available    •   Flimsy table, stand lights, extension cords Positives:    •   Free parking 1 space on different floor    •   Cold AC overall    •   Big fridge    •   Fast elevator, nice water view We didn’t explore amenities like pool access due to communication issues. I requested a late checkout due to the inconveniences and was given until 12 noon—with a request for a 10-score review in return, mentioning they are currently struggling. Reached out to lobby for luggage storage after check out where night staff stated is possible and will arrange and the day staff said that is not possible! Book If you’re okay with these conditions. But for those used to Western standards, this may fall short. Sharing honestly to help others decide.

Fantastic property and the Japanese tub was AMAZING!!!

Very beautiful and clean!

Clean and spacious room with tub and separate shower. Excellent front desk and room staff. Mall across the street from hotel. I highly recommend this hotel and the reasonable rate per night. Thank you!

Amazing hotel. Very clean. Very accommodating staff. 10/10

This place was incredible! Staff were friendly and accommodating and the room was nothing short of immaculate.

I had the smoothest check in after an exhausting 20 hour flight. Tania at the front desk did all her magic. I will definitely come back here on my future visits.