Barcelona Kid friendly Vacations

Generally we enjoyed our stay however there were a few issues as I outline below. I hope my comments are useful for both future guests of the hotel so that they can improve and also future guests. 1) We booked the Audi with the Red Level - this was excellent 2) Not all of the pools as photo'd on expedia are available to hotel guests. One can be used by hotel guests adults and kids. The other 2 'adults only' pools is owned by another company and only available for free for Red Level hotel guests. We were but we have to reserve a seat / lounger in advance. We found the staff very unhelpful and rude at this adult pool. My wife arrived and said she was Red Level at the hotel, the lady said 'really?' and rolled her eyes and then another lady rolled her eyes. My wife was nicely dressed and was very taken back by the rudeness. Then they said 'we shall call the hotel to check' and then after 5 minutes let her in. I also had a bad experience at this particular pool. A similar scenario and they said they were fully booked but 90% of seats were empty. Another experience where a drink took 45 minutes to arrive. Its a pool where people turning up to use it is seems to be a real inconvenience to the staff working there and they would prefer to keep seats empty at busier times in order to earn more money from paid guests (not hotel users) and they really dont respect hotel guests. Avoid this place!! Eric on concierge at the hotel was excellent!

Great centrally located apartment to many of the main sites. Clean apartment and true to the pictures! Well air conditioned apartment.

It was a great location for visiting anything in the Gothic Quarter or to shop and sit outside and eat. Centrally located and easy to get anywhere. We had good communication with the owners and the apartment was very clean. We loved sitting out on the small balcony and watching all the people

Ok

Due to unexpected circumstances, I had to contact the hotel to cancel the reservation or get a hotel credit for the future. They were not customer oriented at all and didn’t give me anything back

Generally we enjoyed our stay however there were a few issues as I outline below. I hope my comments are useful for both future guests of the hotel so that they can improve and also future guests. 1) We booked the Audi with the Red Level - this was excellent 2) Not all of the pools as photo'd on expedia are available to hotel guests. One can be used by hotel guests adults and kids. The other 2 'adults only' pools is owned by another company and only available for free for Red Level hotel guests. We were but we have to reserve a seat / lounger in advance. We found the staff very unhelpful and rude at this adult pool. My wife arrived and said she was Red Level at the hotel, the lady said 'really?' and rolled her eyes and then another lady rolled her eyes. My wife was nicely dressed and was very taken back by the rudeness. Then they said 'we shall call the hotel to check' and then after 5 minutes let her in. I also had a bad experience at this particular pool. A similar scenario and they said they were fully booked but 90% of seats were empty. Another experience where a drink took 45 minutes to arrive. Its a pool where people turning up to use it is seems to be a real inconvenience to the staff working there and they would prefer to keep seats empty at busier times in order to earn more money from paid guests (not hotel users) and they really dont respect hotel guests. Avoid this place!! Eric on concierge at the hotel was excellent!

Due to unexpected circumstances, I had to contact the hotel to cancel the reservation or get a hotel credit for the future. They were not customer oriented at all and didn’t give me anything back

Terrific location, great roof top views, we were at a walking distance from most of the main attractions we wanted to see. The concierge helped us out with ground transportation which was greatly appreciated Great time

Appartement très bien situé, beau petit balcon avec vue sur la Sagrada Familia. L’appartement est bien insonorisé et on entend pas les voitures à l’extérieur. Le tout était propre et avec tout les commodité

Its exactly how it looks inthe photos - which isn't always what you get. Staff were lovely, helpful and made an easy checkin/checkout. Beds really comfortable and spacious, sofa bed easy comfortable larger than standard. Kitchen was fully equipped with everything you need including nespresso coffee machine.. Air con was amazing. I can see why others gave this such excellent ratings. Spacious bright and clean. Great location for getting around, places to eat. Thank you for a wonderful stay - we'll be back i highly recommend.

Generally we enjoyed our stay however there were a few issues as I outline below. I hope my comments are useful for both future guests of the hotel so that they can improve and also future guests. 1) We booked the Audi with the Red Level - this was excellent 2) Not all of the pools as photo'd on expedia are available to hotel guests. One can be used by hotel guests adults and kids. The other 2 'adults only' pools is owned by another company and only available for free for Red Level hotel guests. We were but we have to reserve a seat / lounger in advance. We found the staff very unhelpful and rude at this adult pool. My wife arrived and said she was Red Level at the hotel, the lady said 'really?' and rolled her eyes and then another lady rolled her eyes. My wife was nicely dressed and was very taken back by the rudeness. Then they said 'we shall call the hotel to check' and then after 5 minutes let her in. I also had a bad experience at this particular pool. A similar scenario and they said they were fully booked but 90% of seats were empty. Another experience where a drink took 45 minutes to arrive. Its a pool where people turning up to use it is seems to be a real inconvenience to the staff working there and they would prefer to keep seats empty at busier times in order to earn more money from paid guests (not hotel users) and they really dont respect hotel guests. Avoid this place!! Eric on concierge at the hotel was excellent!