Barcelona Kid friendly Vacations

Staff were great great breakfast

Amazing breakfast. Easy access to La Rambla district.

Hotel staff- a five star should have welcome drinks or a station available. Staff should be welcoming you and door should be opened. None of this happened at this hotel. I also didnt forsee the staff telling my children to not touch the fountain in the hall- they are kids and the fountain is not on (why is it not on its a 5 star) . Pools in pictures are in neighbor properties which you have to pay for-the pool in this hotel is a single pool. Hotel is quite far from city centre and the shuttle they claim is always booked-you have to reserve far in advance at a specific time Lots of towels available. Beautiful outdoor space and dining available. Room- furniture needs updating. Bathroom was great. Room was large enough for our family of 4 but for a 5 star hotel i would expect something a bit fancier for decor and furniture. Food is pricy- a burger 25 euro -but delicious coffee-5b euro all in all housekeeping was good and hotel was nice but i would only give it a 4 star. Staff could be a bit friendlier

When we reached at 10.30 pm on the day of our check in, the staff advised us that hotel is over booked and cannot offer you desired booked rooms. They gave us one room at A 47 and second 441 on 4th floor. A47 room was filled with cigarette smell. The next morning we told them about the smell and requested for the rooms as per our booking. The front office manager Marc advised us that we will shift your luggage to the new rooms and leave upto us. We went for excursions and when we came back in the evening, they gave us again rooms on different floors. We strongly raised the issue of such a bad service. Then they gave us 605 room and when we went there, that room was being used by some other guests and it was so embarrassing. We rushed to the front desk and they apologized and asked us to wait. This is the second day of our stay and we were going through hell. They again gave us new room when we advised them that forget about castle view rather give us rooms together as we are the family of four with grown up kids. This treatment at the hands of Intercontinental is so horrendous and a stigma on such a big brand. We are deeply disappointed and our stay at Barcelona has been spoiled and we feel so bad. We are Expedia customers for such a long time and we demand answers from you. Thank you. Saurabh

Staff were great great breakfast

Staff were great great breakfast

When we reached at 10.30 pm on the day of our check in, the staff advised us that hotel is over booked and cannot offer you desired booked rooms. They gave us one room at A 47 and second 441 on 4th floor. A47 room was filled with cigarette smell. The next morning we told them about the smell and requested for the rooms as per our booking. The front office manager Marc advised us that we will shift your luggage to the new rooms and leave upto us. We went for excursions and when we came back in the evening, they gave us again rooms on different floors. We strongly raised the issue of such a bad service. Then they gave us 605 room and when we went there, that room was being used by some other guests and it was so embarrassing. We rushed to the front desk and they apologized and asked us to wait. This is the second day of our stay and we were going through hell. They again gave us new room when we advised them that forget about castle view rather give us rooms together as we are the family of four with grown up kids. This treatment at the hands of Intercontinental is so horrendous and a stigma on such a big brand. We are deeply disappointed and our stay at Barcelona has been spoiled and we feel so bad. We are Expedia customers for such a long time and we demand answers from you. Thank you. Saurabh

Hotel staff- a five star should have welcome drinks or a station available. Staff should be welcoming you and door should be opened. None of this happened at this hotel. I also didnt forsee the staff telling my children to not touch the fountain in the hall- they are kids and the fountain is not on (why is it not on its a 5 star) . Pools in pictures are in neighbor properties which you have to pay for-the pool in this hotel is a single pool. Hotel is quite far from city centre and the shuttle they claim is always booked-you have to reserve far in advance at a specific time Lots of towels available. Beautiful outdoor space and dining available. Room- furniture needs updating. Bathroom was great. Room was large enough for our family of 4 but for a 5 star hotel i would expect something a bit fancier for decor and furniture. Food is pricy- a burger 25 euro -but delicious coffee-5b euro all in all housekeeping was good and hotel was nice but i would only give it a 4 star. Staff could be a bit friendlier