Lido Key Honeymoon Vacations

My wife and I traveled for an anniversary get away. The property was beautiful. The part that as not very pleasant was the fact I called to book a certain room and was walked through it by front desk person who was very helpful on the phone. I did exactly as instructed and then upon arrival was placed in a different accommodation and told. I didn’t book the room that I called in about. I explained who I spoke with and what I was told and the assistance manager on duty seemed upset at me about this issue. Offered no assistance and said no room was available. I asked why the room I booked was still showing available online if it’s not available. Then he proceeded to say oh yes but it’s not ready yet. Then said there was nothing he could do about the person or what they told me and refused any help. Because we had no alternative at this point I paid full price the other room that wasn’t ready yet. He was very uncaring in his attitude and also very rude to employees who all DID provide a high level of service and hospitality our entire stay. Outwardly denigrating them in front of us and other guest. Very poor reflection on an otherwise very good stay at a beautiful hotel. The pool bar was amazing and everyone at the restaurant was absolutely fantastic! Everyone can have a bad day but they don’t have to make it bad for everyone else, especially in hospitality. There shouldn’t be such ugly people in management at such an otherwise dreamy place.

Perfecto

The Jade House is in an excellent location only a block from the beach and short walk to restaurants, shops, and bars. Communication with the management company was difficult through Expedia. Even when I called directly, one of the three client service agents was not helpful whatsoever. However, once I was given the number to text, communication was much better. The pool/ hot tub area is perfect. The house is very comfortable. Only decks are narrow (only stand); ocean view is from one of theses.

Enjoyed everything

Very nice hotel, close to peor

Everything was perfect the room was amazing for the price. we went and bought a couple groceries and cooked most of our meals in the room. Right across the street from the beach easy access like a 2 minute walk. Teal was a perfect host!! Getting ready to get on right now and book another weekend as we are local to Florida and like to get out every now and then.

Truly a treasure!!! Don’t miss the opportunity to stay here. Love the proximity to the beach. The dock was so tranquil and great for sipping coffee in the mornings and my son loved to fish and watch for dolphins & manatees!