Minneapolis - St. Paul Mountain Vacations

The pool area had a very strong smell of chlorine and it felt musty and dirty. It was not pleasant and would make us think to stay at the Westin next time due to the pool area.

Smooth check in and beautiful hotel.

Would stay here if we are visiting again. Staff were very friendly & helpful. The hotel is showing its age a touch but that is the only thing. I recommend getting the breakfast with your reservation you won’t be disappointed!

What I liked? The location. It's walkable to shop much in Minneapolis with a direct connection to the Skyway. It's one block from the blue line stop which gets you to the hotel from the airport in less than 30 minutes. The staff watching over the tables during breakfast were quite nice. What I didn't like? The service. Front desk was not friendly at all (with the exception of Sarah? Who we met on the last day). We asked to have our room cleaned twice and it didn't happen. We asked for changed linens because our room wasn't changed and the staff who came by was not courteous or friendly. I've stayed in quite a few hotels this year and I've had the worst service here. Saying all that, the hotel itself is fine and the service was a minor issue and I would stay here again.

Hotel was nice. However, we asked for new bed sheets and only one bed was changed and not the other bed.

The best option to stay near Minneapolis Airport. It is within the airport and in the 3rd level you can access directly through security to the gates. (Only if you have carry on). Has 2 good restaurants and in room dinning until 11 pm which I found very convenient.

The property was beautiful and the staff was profesor and friendly.

Smooth check in and beautiful hotel.

Would stay here if we are visiting again. Staff were very friendly & helpful. The hotel is showing its age a touch but that is the only thing. I recommend getting the breakfast with your reservation you won’t be disappointed!

Clean, friendly staffs!

Dated property, maintenance and repairs appear slapdash.internet tv and internet speed poor

Was clean, nice, safe parking. Very convenient to Mall of America!

The pool area had a very strong smell of chlorine and it felt musty and dirty. It was not pleasant and would make us think to stay at the Westin next time due to the pool area.