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"It was beautiful! Staff was very friendly!"

"Great resort for family filled with a lot of activities"

"We loved this resort. Quiet and relaxing! We really enjoyed the Japanese and steakhouse. Staff was very helpful and nice. I lost my entire purse on night one with wallet/passport and everything and one of the sweet ladies from the beloved restaurant staff took it to the front desk for me. "

"What a fantastic stay we had at the Barcelo Maya Colonial! We were so impressed by the quick and prompt support we received whenever we needed assistance. When our room had a minor leak, or we needed extra towels, or even a replacement remote control for the TV, the staff responded almost instantly and resolved everything with a smile. It truly made a difference and allowed us to relax without any worries. The premium staff went above and beyond, making our vacation truly seamless. Booking spa services and securing restaurant reservations was handled with such ease and professionalism. Their friendly and attentive nature made every interaction a pleasure. We wholeheartedly recommend the Barcelo Maya Colonial for both families and couples. The resort offers endless activities, incredible shows, and a fantastic variety of cuisines that will satisfy every palate. We can't wait to return to this wonderful hotel!"

"I would only have to say that the check-in and checkout process needs more work. There wasn’t enough workers to check people in as the lines were really long."

"Great family resort. Lots of room to enjoy between the Barcelo hotels "

"The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen."

"Good food options, bed super comfy, excellent service, specially roof top bar staff at Cielo? Specially The guy from Chetumal y Rodolfo. However, we didn’t like the pressure to be a hotel member? I’m on vacations, not to do business. And…all our reservations for parks and restaurants were not granted bc we didn’t have a reservation #… even though we had the emails showing our conversations. If they don’t give you one, how are supposed to know ? "

"Everything was great"