Toluca Lake Vacation Packages

Staff were very friendly and helpful. Room was very clean.

Outstanding property for dog-travellers. Would do the Bungalows again, how many hotels have this much outdoor walking area?

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.

We've stayed here a couple of times, and the location is conveniently located in downtown but the downside is that walking anywhere around there is not really safe. We decided to walk a few blocks down for dinner and were harassed by a homeless man who eventually seemed to start walking towards us screaming really mean things and looked like he was going to beat us. Right before reaching my kids and I, an armed security guard stopped him. It was scary. As for the hotel, we also went to the pool, and it seemed dirty and not very inviting. There was no one on site and the pool area was dark.

I loved the view of DTLA from my balcony and overall my stay at Levels was excellent! From check in to check out was very smooth and the staff were friendly and welcoming.