Stevens Vacation Packages

Decent hotel, airport shuttle very helpful, room was ok, pack ‘n play in room as requested but no tub in room for bathing a toddler and no rooms available with one. Sink in the room had a broken drain stopper. The beds were okay sufficient for crashing for the night. We were able to get/have the extra pillows needed for the pack’n play to use as a mattress for our toddler. The ac though didn’t have a temp guide so hard to tell how cold you were leaving it on for the night. The attendant for the breakfast did not speak English or understand much-hard to ask questions or for assistance with certain items for dietary restrictions. It was decent enough just very basic. Front desk staff was nice, and willing to pass on the extra water and laundry detergent we had to someone who needed it, since we couldn’t take it on the plane to our next destination.

Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary. We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem. There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff. One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building. NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.

Great amenities for families at this property

Close to aitpprt. Reasonable price. Breakfast included.

Felt a bit unsafe in the location. Didn’t realize it was across from the new LV strip. Wonderful hotel- just on the wrong side of highway