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Quality Inn Westfield - Springfield

2.5 star property
Travelers start their day with a hearty breakfast buffet before tackling emails and work tasks at the convenient business center with computer station

Choose dates to view prices

Located in Springfield's shopping district, Quality Inn Westfield - Springfield offers practical amenities like a breakfast buffet, laundry facilities, and a business center. Guests appreciate the helpful staff, complimentary WiFi, and free newspapers to stay connected.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003663290
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Is Quality Inn Westfield - Springfield pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 25 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Quality Inn Westfield - Springfield?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Westfield - Springfield on Jun 15, 2026 start from CA $143, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Quality Inn Westfield - Springfield?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at Quality Inn Westfield - Springfield?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Quality Inn Westfield - Springfield located?

Located in the heart of Westfield, this hotel is 1 mi (1.5 km) from General Wareham Park and within 3 mi (5 km) of Elm Street Plaza and Holcomb Park. Stanley Park and Western Massachusetts Hospital are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.4

Cleanliness

7.8

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 244 out of 932 reviews
Rating 8 - Good. 301 out of 932 reviews
Rating 6 - Okay. 209 out of 932 reviews
Rating 4 - Poor. 105 out of 932 reviews
Rating 2 - Terrible. 73 out of 932 reviews

Reviews

Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean& maintained. Most comfortable bed I've slept in
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

GLADYS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Pleasantly surprised by this hotel. For a budget-friendly option, it was clean, comfortable, and far better than I expected. Great value for the price
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, property conditions & facilities
Staff was very friendly. Everything was clean and well kept. Small hotel but very cozy and quiet.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Stacy

Liked: Staff & service
We weren't expecting the motel-designed building with the booking of this quality inn. Thankfully, there is an interior hallway where you enter the rooms, however, it has cigarette odor baked into the ceilings and walls from times past. The room was decent (no cigarette smell), but the mattress on the hard side. The staff is very friendly and helpful.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we needed as a stop for the night with two dogs. Staff were friendly and helpful; room was clean, and given it was a dog room, that was great! Sound-proofing was great, too. Heard some other doggos very faintly, and it was nice knowing there were others around. A bit worn in, and no extra/winter blankets. And still, enjoyed a very peaceful night and woke up well-rested. Thank you!
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Cybelle

Liked: Staff & service
Convenient location
Stayed 1 night in Oct 2025
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'd stay again!

Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit dated but we enjoyed the location and look thfc Mo.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Robert Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Place very quiet, employees were very nice, and I felt safe. Outdated, but a good place to rest your head.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Lyla

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room, felt safe for two women in our twenties. Safety and cleanliness are our top priorities. The location is ideal for travel into Springfield, no creeps and weird people, safely lit parking lot for returning from evening activities.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Devon

Good service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and nice. Parking lot was safe.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dawn A

Liked: Cleanliness, staff & service, amenities
Room was clean. Fridge tv. Breakfast. Great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and clean. The staff were friendly, the breakfast had protein healthy options and the parking was easy and safe. *****
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

L

Liked: Cleanliness, property conditions & facilities
Staff was very friendly and helpful!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Aileen

Liked: Cleanliness, amenities, property conditions & facilities
spacious clean great staff
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Staff very friendly.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
People are nice. Property is good. Rooms are small but clean.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Zakia

Liked: Cleanliness, amenities
Convenient, breakfast, clean, friendly helpful staff
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a smooth process representative was kind and polite and continental breakfast was good
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service desk is great! I forgot some toiletries, and they had what I needed.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Lois

Liked: Cleanliness, amenities, property conditions & facilities
Safe and convenient
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
Professional, excellent staff
Stayed 2 nights in May 2025