2/10 Terrible
Jeremy
Travelled with family
May 13, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I have never had such a bad experience as I have had here. The room they gave us had a flickering light and they changed our room because they could not fix a light bulb. The new room had Doritos in the drawers and under the recliner. The people above us made so much noise. The TV had 2 scratches across the screen. IN addition there was tape on the walls as if people hung posters up. When we complained that we could not sleep the front desk said they have gotten other complaints. Nothing was done to correct the situation. I was scheduled to stay 2 nights and left after a night of no sleep. The staff at the lobby desk apologized and said I would get refunded for the 2nd night as I had to book another location. I have written them twice and no response other than an automated response stating that they got my email. This room was filthy, and we could not sleep, I would avoid this hotel. Since we could not slip and the place was dirty we should have been comped for the first night. Stay away!
Jeremy
Stayed 2 nights in Apr 2024