Title: Baldwin Inn & Suites, SureStay Collection by Best Western - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Baldwin Inn & Suites, SureStay Collection by Best Western This hotel's refreshing pool provides the perfect place to unwind after visiting nearby attractions like Six Flags New England and Eastern States Exposition ## Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western ![Standard Room, 2 Queen Beds, Non Smoking - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5753h3840x5y0-8e399dec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/b5bac949.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-c074381d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5754h3835x5y5-e38781aa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Regency Inn & Suites combines convenience with comfort, minutes from popular attractions. Travelers appreciate the helpful staff, outdoor pool, and practical amenities like a 24-hour business center. The hotel's library and lobby TV area offer extra spaces to relax. ## Reviews 7.6 Good ## Popular amenities - Breakfast included - Pet friendly - Parking included - Free WiFi - Air conditioning - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan. 11 - Jan. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 12 - Jan. 13](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ### Highlights Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Pillowtop bed Blackout drapes/curtains - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/7edd9699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-933c2e03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/0b4f23db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Pillowtop bed - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Bathtub ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Bathtub ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains Pillowtop bed Private bathroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking ![Standard Room, 2 Queen Beds, Non Smoking](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains Pillowtop bed Private bathroom - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains Pillowtop bed Private bathroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.09420%2C-72.61756&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mP9PYKH1jbnJLYroH_72kDLPEWQ=) 21 Baldwin Street, West Springfield, MA, 01089 #### What's nearby - Eastern States Exposition \- 2 min walk \- 0.2 km - Storrowton Village Museum \- 2 min walk \- 0.2 km - Big E Coliseum \- 5 min walk \- 0.4 km - Connecticut River \- 2 min drive \- 1.8 km - Majestic Theatre \- 3 min drive \- 3.2 km #### Getting around - Springfield Union Station - 9 min drive - Bradley Intl. Airport (BDL) - 28 min drive #### Restaurants - ‪Two Weeks Notice - ‬6 min walk - ‪Food Court @ The Big E - ‬6 min walk - ‪Wurst Haus @ The Big E - ‬6 min walk - ‪West Springfield Lions Club - ‬7 min walk - ‪CT Beer Garden at the Ct Building - ‬8 min walk ## About this property ### Baldwin Inn & Suites, SureStay Collection by Best Western Hotel located near Eastern States Exposition with rooms renovated in 2025 Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - Express check-out, luggage storage, and multilingual staff - A 24-hour front desk, smoke-free premises, and a vending machine Room features All guestrooms at Baldwin Inn & Suites, SureStay Collection by Best Western have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. More conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - 40-inch HDTVs with Netflix, Hulu, and streaming services - Wardrobes/closets, microwaves, and cable channels ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/27900/27815/02a266b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue – A Modern Hotel, an Ascend Collection Hotel West Springfield - Parking included - Free WiFi - Air conditioning - Gym 9.6 Exceptional 118 reviews CA $153 CA $175 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=27815&PinnedHotelID=27815&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)](https://images.trvl-media.com/lodging/1000000/30000/21300/21249/8b6f402b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Red Roof Inn Enfield Enfield - Pet friendly - Parking included - Free WiFi - Air conditioning 7.0 Good 1,001 reviews CA $97 CA $112 total includes taxes & fees Jan 12 - 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TV in common areas ### Family friendly - In-room microwave ### Conveniences - 24-hour front desk - Luggage storage - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lever door handles - Stair-free path to entrance - Thin carpet in public areas - Tile flooring in public areas - Upper floors accessible by stairs only - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - At least 80% lighting from LEDs - Built in 1977 - Renovated guestrooms - May 2025 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels - Hulu - Netflix - Streaming services ### Food and drink - Microwave ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay) Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 40 lbs per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - C0008033250 This property accepts credit cards, debit cards, and cash Long-term renters welcome Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Regency Inn West Springfield Regency West Springfield Regency Inn Suites Baldwin Inn & Suites Hotel Baldwin Inn & Suites West Springfield Baldwin Inn & Suites Hotel West Springfield ## Frequently asked questions ### Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly? ### How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western? ### How much is parking? ### What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western? ### What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western? ### Where is Baldwin Inn & Suites, SureStay Collection by Best Western located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Baldwin Inn & Suites, SureStay Collection by Best Western Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.0 Amenities ### 8.4 Staff & service ### 7.6 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 45 8 - Good 23 6 - Okay 17 4 - Poor 9 2 - Terrible 12 ## Reviews ### 8/10 Good #### Tomarie Jan 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room. ##### Tomarie Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Victor Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again ##### Victor Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Marianna Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was there for a horse show and the staff and location was awesome ##### Marianna Stayed 2 nights in Sep 2025 ### 8/10 Good #### Kathleen Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Our room was huge and the front desk staff was wonderful ##### Kathleen Stayed 1 night in Aug 2025 ### 8/10 Good #### Kim Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E. ##### Kim Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Vladimir Sep 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location to Big E ##### Vladimir Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Marianna Nov 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again ##### Marianna Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Alice Sep 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful place, we will back next year. Will recommend some friends ##### Alice Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Marthe Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Linens and bathroom were clean. Rooms are not well soundproofed, so noise from the hall came through clearly, unfortunately. Staff were all really nice! ##### Marthe Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Paul Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Overnight for the big e staff was helpful and very nice ##### Paul Stayed 1 night in Sep 2025 ### 10/10 Excellent #### John Jul 15, 2025 It was quiet and comfortable, that's all I was looking for. ##### John Stayed 1 night in Jul 2025 ### 8/10 Good #### Nadine Oct 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean Old building, but the room was remodel and clean ##### Nadine Stayed 2 nights in Oct 2025 ### 8/10 Good #### Robert Aug 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again ##### Robert Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Penelope Dec 1, 2025 Liked: Cleanliness Disliked: Amenities No breakfast was an issue for me. If I had known ahead of booking, I would have brought some healthy alternatives! ##### Penelope Stayed 1 night in Nov 2025 ### 4/10 Poor #### Apostolos Paul Dec 22, 2025 Tv wasn’t working, they had to fix it. Telephone was t working and breakfast was not available. ##### Apostolos Paul Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Jessie Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Great stay . Beds are amazing and very clean hotel ##### Jessie Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Arron Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Pleasant and clean ##### Arron Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Natalee Sep 23, 2025 Liked: Staff & service Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed. ##### Natalee Stayed 1 night in Sep 2025 ### 6/10 Okay #### Sarah Nov 14, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The room was recently refurbished but it was done with cheap materials. The bathtub was disgusting. Breakfast was literally stale muffins and burned coffee. ##### Sarah Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Steven Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was nice ##### Steven Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Talita De Sep 7, 2025 Liked: Cleanliness, amenities Top ##### Talita De Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Fraenzze Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good ##### Fraenzze Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Pedro Jul 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Every thing was to my satisfaction ##### Pedro Stayed 1 night in Jun 2025 ### 10/10 Excellent #### briana Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities nice ##### briana Stayed 1 night in May 2025 ### 10/10 Excellent #### Jorge Apr 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Exelente ##### Jorge Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [The Trail in Adams - 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