Sera Vacation Packages

The property looks unsafe. Room was dirty. Bad maintenance. Smell bad. Bad place to go. I don’t recommend that hotel. Is really bad.

After arriving Thursday for a 4-night stay (with 2 rooms booked, including an ocean front suite), I took a shower before dinner. That was the last time the water was available in the entire hotel until a few hours before we left on Monday! No working toilet, no working sink, no working shower, for 3 of the 4 days during our stay! Despite repeated promises by the front desk staff, the water never returned and we had to walk to the hotel next door to shower! Each time we wanted to shower, we had to wait in line behind scores of other guests waiting for a temporary room to use for a shower. Despite being told there would be a key waiting at the front desk, we were required to wait in line every time as there was typically only one person, seemingly unaware of the issue, and seemingly grossly undertrained to handle every guest requiring a room for a shower. This was the least professional and efficient way to handle the situation. I stopped counting the number of excuses... Entirely unacceptable experience and a hilariously unsatisfactory offer of compensation was initially made, rejected outright and the final offer was 50% our $8,000 stay. We won't be back to this or any other Nobu Hotel property again.

Service, staff and amenities were top notch.

The room was very clean and updated. Nice and quiet. The only issue was the a/c unit cutting on and off and didn’t cool the room as much as I prefer.

GREAT customer service! Perfect Sphere Resort!