Scarcroft Vacation Packages

The hotel was lovely and clean but rooms could do with a make over. Breakfast let it down a bit The breakfast room was a bit dull and the breakfast was very basic. Ideal for if you’re going to a concert and just need to put your head down for the night.

do not book here. they will cancel on you despite being a student and then not give you a refund.

Property and room was very clean and comfortable, great central location to Leeds city centre

Unfortunately the pictures are deceiving. Have to provide ID on check in, although they have my details through Expedia. To be fair rooms were clean but furniture pretty basic. There was a cigarette burn in the bathtub ledge. Decor in hallways is very poor. Most room doors were cut at a visibly obvious slant at the bottom which looked tacky. Admittedly staff were quite helpful. Notice displayed that no pets allowed, except obviously, their own spaniel which is allowed to sit on any dining room chair it feels like! I’m not scared of dogs but don’t want to be sitting on dog hair/drowl!! Plus side, it’s very handy and in walking for carnival celebrations.

The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you actually are communicating with a person you keep getting different people who only stay logged on for short periods and never get to the bottom of the issue. Essentially they stole 100 GBP.