Forfaits vacances – San Juan del Río

I strongly suggest to anyone looking for a place to stay to stay away from this hotel. I checked in Friday By Saturday evening my room was flooded all my and my family belongings where soaked wet. I was relocated to rooms with No functioning AC. I was charged extra 1500 for the rooms I was relocated to. Than I was asked to pay 5000 or to have to relocate for the 3rd. Time in my 5 day stay. In other words, I was there 45 days.I was relocated three times first room flooded.Second two rooms I was relocated to didn't have a c's, and they were facing main streets where we had to have the windows open.So the noise wouldn't let us rest.Then, I was charged for the two rooms, fifteen hundred.Because they said I had originally paid 1 room with 2 beds and they didn't have rooms with two beds available, so I had to stay in the two, which I was charged for fifteen hundred, which I pay.And then when I went again, I told hotel that I needed the ac working.They asked me to relocate and to pay five thousand for another relocation, and all this happened because of the hotel not having functioning amenities, like they say that would. Horrible experience

This was an amazing experience, love the place, love the people, everyone was very helpful and kind. I will love to comeback here.

Très bel endroit je recommande rien à dire si ce n’est le petit déjeuner pas sous forme de buffet . Long à servir et desorganisé.