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"Wish it has a pool "

"Love the aesthetics of this place. Feels like a historical property as it is. Elevators can barely fit three people but you can only do so much working within the restrictions of a historical site. Staff was top notch. Cozy room, clean and comfy accommodations at a decent price. Would stay again if I go back to Richmond. "

"Great "

"Rooms are a nice size, beds are comfortable "

"I love this hotel. I stayed for 4 days and it was great. The front desk staff was great. The kitchen staff was great. The items they had for breakfast every day was amazing. The only problem I had was the the house keeping staff never cleaned or did anything in my room at all. I even told the front desk and they told them to clean my room and they still didn’t do it. I had to go get fresh towels daily from the front desk staff. The day that I was leaving they came to clean my room and it seemed like they had an attitude about it. That is my only complaint about this property. "

"Loved it "

"Very unique spaces and great breakfast. After a mix up with our room, they made it right. "

"They were great. Was able to get me and my family in for 2 nights because our other hotel Hampton A/C broke and they would not fix. Hyatt was so much better and had more food and shopping to get to quickly."

"This hotel hits it out of the park every time. I have been going here for years, I always have a great service experience, the hotel is always maintained well, the location is phenomenal, and the parking deck is so convenient! Such a great value too!"