Poole Keynes Vacation Packages

Mattress needs replacing and there was a rotten sewage smell in the grounds. Staff helpful as d friendly but pls d needs updating

We enjoyed our stay at Brandon Hall Hotel and Spa. On the first day, our room was quiet and comfortable, and the hotel staff we met were all pleasant and very helpful. The spa facilities were good, with the pool, sauna and steam room adding to the enjoyment, though the lockers could use attention. The second day was less relaxing, as a large event caused corridor noise late into the evening. Our pool visit was also disappointing due to disruptive behaviour from leisure members, which the staff member on duty did not manage. This let down the otherwise excellent team. We would re‑visit the hotel, but hope by then it will have had that extra push to improve the overall ambiance of the property, freshening up neglected areas. Also, the leisure facilities need better management and attention, particularly the lockers, so hotel guests can enjoy them properly. Next time, we would check ahead to ensure no major events are scheduled during our stay.

Kind and helpful staff. Made to feel very welcome by the staff when we arrived. Room had all of the amenities needed however there were a number of stain marks on the wall and holes from previous decorations (I assume). Although not aesthetic, these did not affect our stay and would stay here again.

The room was clean apart from the carpet had seen better days. Wifi didnt work and there is was no restaurant. Staff be were great. Nothing to complain about at this price at all.