Forfaits vacances – Núi Sam

Was unable to get into the property. They use virtual check in and that does not work. Apparently the finger print was out of order and had been for two days. They canceled our booking and we had to find a new hotel. Very bad experience. Virtual check in is a non-starter. Very bad experience.

Big scam : the room is not in Landmark 81, it’s beside (Landmark 1) The flat is not like the pictures, it’s tinier and dirty. There was no swimming pool, despite the pics in the announce. There was 2 keys, 1 didn’t work We could not sleep because of the construction noise in the building. Very bad experience.

We were very disappointed with our stay at D1Mension Residences. The photos on the booking website did not reflect the apartment we received. Ours was on the 3rd floor with a view of a construction site and a dirty alley. We traveled with our two children (4 and 7 years old) who were excited about the pool, but it was not accessible to non-residents — something that was never clearly stated. The host was unresponsive to my messages and only answered when my Vietnamese friend called directly. They even falsely claimed to Hotels.com that someone came to help us access the pool, which never happened. They had our contact details but never tried to reach us. The apartment itself was average and certainly not worth what we paid. There were very few towels, and they were small and low quality. Worst of all, the stay was far from relaxing. Most online reviews are suspiciously positive and all say the same things — I seriously question their authenticity. We decided to leave after two nights and moved to a much better hotel where we are finally enjoying our vacation with attentive staff and a peaceful atmosphere. I would not recommend this property, especially for families expecting a smooth and restful experience.