Nogales Vacation Packages

The staff was very kind, there was a leak in the ceiling from unit upstairs shower, and they immediately offered to move us to a different room. Staff came in every day and made up our room, even when we didn’t ask them to, and they would gladly bring us towels in the evening was a little noisy at night being so close to the pool but if they just keep those hours from 10 to 10 and monitor it, that would be great. Otherwise everything was wonderful Restaurant there on site was also very delicious. Best tortilla soup I’ve ever had.

Perfect location and excellent guest service !!!

Sólo que al hacer check in no estaba lista mi habitación pero me dieron una buena solución !!

First of all front desk make me feel less important because I booked thru Expedia, they tried to charge me a balance at front desk, I had to show them the what I pay thru Expedia my balance they made me wait almost 30 minutes to fix that issue, another thing, the elevator was not working, I booked a 2 bedroom 2 bath sea view for a reason for 4 days, since elevator was not working they were expecting us to used the stairs, lol i thought they were going to relocate us to another building but they end up giving us a room on the first floor, and front desk told me that they were making us a favor because that was not their responsibility to give us another room because we booked thru Expedia, the lounge chairs was a garbage honestly, if i could upload a picture i would, all ripped off, I took a picture and went to front desk and told them to replace it the just told me they couldn’t do anything because we booked thru Expedia honestly las Paloma resort is not a good place to spend to hard earn money, from desk did not help at all their costumer service is very poor will never go back to that resort, I also get the breakfast package lol as soon as I hand over the ticket at the restaurant, their face expression was like this people don’t have money hahaha and did not give us a good service that really sucks, I hope Expedia can do something about this because also when I call Expedia to complain, Expedia try to contact them and they not a

Thank you to all your staff they’re amazing see you next time