Title: The Windsor Hotel Toya, Vignette Collection by IHG - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Windsor Hotel Toya, Vignette Collection by IHG Luxurious ski hotel with ski-in/ski-out access ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/f9022f59.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/759b5db5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/118b810c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/8e6c4109.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/87df4617.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Windsor Hotel TOYA offers luxury in a peaceful setting. Guests can golf, relax in the indoor onsen, and enjoy French cuisine. Features include ski-in/ski-out access, cross-country trails, snowmobiling, and thalassotherapy. Staff are praised for their helpfulness. 8.8 Excellent ## Popular amenities - Bar - Pool - Spa - Breakfast available - Laundry - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sep. 29 - Sep. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 30 - Oct. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4367971&PinnedHotelID=4367971&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Suite, 2 Single Beds](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/1e6e5492.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Twin Beds ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 2 Twin Beds ![Suite, 2 Single Beds (Sea Side)](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/b51f57b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Twin Beds (Sea Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 2 Twin Beds ![Premium Room](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/a5507476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 Twin Bed ![Deluxe Room](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/28fd6e12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 Twin Bed ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/e66ed93a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Sea Side) ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 King Bed ![Premium Room, 2 Single Beds (Sea Side)](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/2e439e47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds (Sea Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 2 Twin Beds ![Premium Room, 1 Queen Bed (Sea Side)](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/65e9b827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed (Sea Side) 8.0 Very good 2 reviews ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/47c90071.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Lake Side) ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 1 King Bed ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/a16e2b48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Twin Beds (Lake Side) ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 2 Twin Beds ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4370000/4368000/4367971/eb227de3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Twin Beds (Lake Side) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Refrigerator LCD TV Pillow menu Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information) ## About the area Toyako is home to The Windsor Hotel Toya, Vignette Collection by IHG. Zenko-ji Temple and Kaributo are local landmarks, and the area's natural beauty can be seen at Lake Toya and Shikotsu-Toya National Park. Rusutsu Resort and Sobetsujohokanai are also worth visiting. Discover the area's water adventures with rafting nearby, or enjoy the great outdoors with hiking/biking trails, horse riding, and mountain biking. [Visit our Toyako travel guide](https://www.expedia.ca/Toyako.dx6131010) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.59289%2C140.75938&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tQiQWBD-vxzgNALyTyigWASxv8k=) Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722 ### What's nearby - Lake Toya - 9 min drive - 5.8 km - Usuzanfunka Memorial Park - 13 min drive - 9.5 km - Toyako Onsen - 14 min drive - 10.2 km - Toyako Hot Spring - 14 min drive - 10.8 km - Rusutsu Resort - 38 min drive - 31.2 km ### Getting around - Toya Station - 26 min drive - New Chitose Intl. Airport (CTS) - 109 min drive ### Restaurants - ‪月浦ワイン醸造所 - ‬17 min drive - ‪江戸打ち そばらぼ - ‬9 min drive - ‪牛助 - ‬16 min drive - ‪cafe balher - ‬9 min drive - ‪namihey pizza - ‬11 min drive ## About this property ### The Windsor Hotel Toya, Vignette Collection by IHG Luxury hotel Take advantage of a golf course, an indoor mineral hot spring (onsen), and a grocery/convenience store at The Windsor Hotel Toya, Vignette Collection by IHG. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, cross-country skiing, and ski passes. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a facial, a body scrub, or aromatherapy. The on-site French cuisine restaurant, Gilligans Island, offers breakfast, lunch, and dinner. Enjoy onsite activities like snowboarding, snow tubing, and horseback riding. Free in-room WiFi is available to all guests, along with shopping on site and mini golf. Other perks include: - An indoor pool along with sun loungers - Free self parking - Cooked-to-order breakfast (surcharge), free train station pick-up, and bike rentals - Hot springs on site, wedding services, and a banquet hall - Guest reviews give top marks for the helpful staff Room features All 368 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bidets, shower/tub combinations, and free toiletries - LCD TVs with satellite channels - Refrigerators, heating, and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16370000/16360100/16360038/4ca78b96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lake View Toya Nonokaze Resort Toyako - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 580 reviews CA $564 CA $702 total Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=16360038&PinnedHotelID=16360038&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/24000000/23900000/23896800/23896791/a30b4668.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WE Hotel Toya Toyako - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 174 reviews CA $456 CA $502 total Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=23896791&PinnedHotelID=23896791&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/112000000/111990000/111982700/111982618/629e9a78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### premium-lake-toya Toyako - 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Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free train station pick-up shuttle - Free self parking on site - Limited onsite parking ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Gilligans Island - Kogetsu - La voute - Tojisanka - Windsor Out of Africa ### Things to do - 18-hole golf course - Bicycle rentals - Cross-country skiing - Full-service spa - Golf - Golf lessons - Horseback riding/rentals - Hot springs - Indoor pool - Library - Mini golf - Segway rentals/tours - Shopping - Ski equipment rentals - Ski lessons - Ski passes - Ski-in/ski-out access - Sledding - Snow tubing - Snowboarding - Snowmobiling - Snowshoeing ### Conveniences - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - Conference space - Meeting room ### Outdoors - Pool loungers ### Full-service spa - Aromatherapy - Body scrubs - Facials - Hot tub - Hot/mineral springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Thalassotherapy ### Accessibility - Elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Free daily newspapers - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 6 AM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation This property will be closed for maintenance from noon on March 10 to 3 PM on March 13; from noon on March 24 to 3 PM on March 27; from noon on April 15 to 3 PM on April 17; from noon on April 21 to 3 PM on April 24, 2026. A scheduled power outage will take place from midnight on October 9 until early morning on October 10, 2025. Reservations are required for dinner at all onsite restaurants and must be made at 6 PM the day prior. ### Renovations and closures This property is closed from March 10 2026 to March 13 2026 (dates subject to change). The property will be renovating from April 1 2026 to April 1 2026 (completion date subject to change). The following areas are affected: - Swimming pool During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children 12 and younger are not allowed at this property; All guests older than 12 are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately JPY 4840 per person - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 12 years old and younger are not permitted at this property The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hotel Windsor Toya Toya Windsor Toya Windsor Hotel Windsor Hotel Toya Windsor Toya Windsor Toya Hotel The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan Windsor Hotel Toyako Cho The Windsor Hotel Toya Toyako-Cho The Windsor Hotel TOYA The Windsor Hotel Toya Vignette Collection an IHG Hotel The Windsor Hotel Toya, Vignette Collection by IHG Hotel The Windsor Hotel Toya, Vignette Collection by IHG Toyako The Windsor Hotel Toya, Vignette Collection by IHG Hotel Toyako ## Frequently asked questions ### Does The Windsor Hotel Toya, Vignette Collection by IHG have a pool? > Yes, this property has an indoor pool. The property will be renovating the pool from April 1 2026 to April 1 2026 (completion date subject to change). ### How much does it cost to stay at The Windsor Hotel Toya, Vignette Collection by IHG? > As of Sept 29, 2025, prices found for a 1-night stay for 2 adults at The Windsor Hotel Toya, Vignette Collection by IHG on Oct 29, 2025 start from CA $292.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Niseko-Hotels-The-Windsor-Hotel-TOYA.h4367971.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Windsor Hotel Toya, Vignette Collection by IHG pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Windsor Hotel Toya, Vignette Collection by IHG? > Self parking is free at this property. ### What time is check-in at The Windsor Hotel Toya, Vignette Collection by IHG? > Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at The Windsor Hotel Toya, Vignette Collection by IHG? > Check-out is at noon. Late check-out is available for a fee. ### Where is The Windsor Hotel Toya, Vignette Collection by IHG located? > Set amidst the mountains, this ski-in/ski-out hotel in Toyako is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 9 mi (15 km) of Lake Toya and Usuzanfunka Memorial Park. Toyako Onsen and Toyako Hot Spring are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Windsor Hotel Toya, Vignette Collection by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 401 8 - Good 203 6 - Okay 46 4 - Poor 24 2 - Terrible 18 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Eva Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, friendly and professional staff, room with scenic view ##### Eva Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Diego Jul 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm. ##### Diego Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eddy Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. ##### Eddy Stayed 1 night in Aug 2025 ### 10/10 Excellent #### JAEJOON May 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like dinner restaurants (SUSHI, out of Africa etc) and golf. ##### JAEJOON Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Wu Meng Oct 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel in the top of toya lake with spacious room and view...5 stars ##### Wu Meng Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Domingo Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort ##### Domingo Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Chi Ho Feb 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Chi Ho Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jeffery Apr 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location and friendly staffs. The restaurants on the top floor are pretty good. ##### Jeffery Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Mun Kit Marcus Nov 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time. ##### Mun Kit Marcus Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Edward Oct 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Property and Lovely Staff Beautiful property and hotel with amazing views all around. The staff was wonderful with great hospitality. Very good breakfast on site as well which I recommend adding to your stay as it’s far to the main town to get breakfast. Only small criticism is the WiFi was substandard for a property with so much focus on the details. Was difficult to connect to and stay connected to. ![](https://a.travel-assets.com/ugc/hotel-reviews/FF99FEC0C35A740C26D52CEC93F7FA520F0A76F01728724380092.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9A305A4A0CB4358427E3F39FBC2EE62ABC2D00341728724385301.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Edward Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Paul Aug 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours. ##### Paul Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Steven Jul 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores). ##### Steven Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Debora Jan 25, 2024 Liked: Cleanliness, amenities Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back. ##### Debora Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### CHOONKYUNG Oct 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities very good ##### CHOONKYUNG ### 10/10 Excellent #### Hiroyuki May 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Incredible lake view ##### Hiroyuki Stayed 1 night in May 2023 ### 10/10 Excellent #### Xiao Sep 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly. ##### Xiao Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Kenji Oct 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities we could have both views ocean and lake from the hotel. It's great! ##### Kenji Stayed 1 night in Oct 2023 ### 8/10 Good #### Qianru Oct 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning. ##### Qianru Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Lee Jan 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Winter Wonderland Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence! ##### Lee Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Verified traveller Feb 18, 2025 Disliked: Property conditions & facilities, room comfort #### A ripp off! The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included. ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### JUNKO Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 全てのスタッフの方の対応が素晴らしいです。 アットホームで癒されました！ ##### JUNKO Stayed 2 nights in Sep 2025 ### 8/10 Good #### tatsuya Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 洞爺湖と噴火湾が見られて、館内も館外も綺麗。食事も美味しかったです。 ##### tatsuya Stayed 2 nights in Sep 2025 ### 8/10 Good #### gottama Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities レストランも朝食(ビュッフェ)もとても美味しかった！ 温泉に行く時に部屋のバスローブとスリッパで行っても良いと言う指示だが、エレベーターなど移動の際、普通の服装のお客さんとすれ違ったりするととても気まずい感じになる。何故、せっかく部屋にある浴衣で移動してはいけないのか？日本人なら多分大半がそう感じていると思うので、温泉への移動は浴衣にした方がいいと思う。 ホテル内にコンビニがないので、できればあった方が良いと思う。 ##### gottama Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Yuji Aug 11, 2025 Disliked: Cleanliness, amenities, property conditions & facilities 以前のような豪華さはなくなり、施設が陳腐化しています。ジムも夕方5時までと全く使えませんでした。 時代に取り残された感あるホテルです。 ##### Yuji Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ? Jul 11, 2025 Liked: Amenities とてもゆったり過ごすことができ、快適なステイになりました。施設は少し古さが感じられるものの、お部屋は綺麗に保たれていて良かったです。 ##### ? 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