Title: The Chapter - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Chapter - Leisure Inn Hotel Hotel with a 24-hour front desk, a short walk to Kensington Gardens ![Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/534b5116.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium Double Room, Ensuite | View from property](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/7b1fdaa1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/65e5b0b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, Ensuite (Premium)](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/dd49e13a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/b155681c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Kensington Gardens and Kensington Palace, The Chapter - Leisure Inn Hotel has plenty to offer. Stay connected with free in-room WiFi. 6.8 ## Popular amenities - Housekeeping - 24/7 front desk - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sep. 28 - Sep. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 29 - Sep. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Premium Triple Room, Ensuite](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/62264bae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Triple Room, Ensuite ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Cable channels Iron/ironing board Daily housekeeping - 1 bedroom - Sleeps 3 - 3 Twin Beds ![Premium Quadruple Room, Ensuite | Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/56fb515f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Quadruple Room, Ensuite ### Highlights Heating Separate bedroom Blackout drapes/curtains Hair dryer Private bathroom Cable channels Iron/ironing board Daily housekeeping - 75 sq ft - Sleeps 4 - 4 Twin Beds ![1 bedroom, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/e1afb038.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Single Room, Private Bathroom ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle Cable channels - 1 bedroom - Sleeps 1 - 1 Twin Bed ![Premium Twin Room, Ensuite](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/3a2d9b66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room, Ensuite ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Cable channels Iron/ironing board Daily housekeeping - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Family Quadruple Room, Ensuite (Premium) | Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/f77beacb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Ensuite (Premium) ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle Cable channels - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Premium Double Room, Ensuite](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/eb518f97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, Ensuite ### Highlights Heating Flat-screen TV Blackout drapes/curtains Separate bedroom Premium bedding Hair dryer Private bathroom Coffee/tea maker - 1 bedroom - Sleeps 2 - 1 Double Bed ![Premium Triple Room, Ensuite (Family) | Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/fcd3763c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Triple Room, Ensuite (Family) ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle Cable channels - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Deluxe Double Room, Ensuite (Premium) | Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/e7392e27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Ensuite (Premium) ### Highlights Heating Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle Cable channels - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Leisure-Inn-Hotel.h113416836.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Leisure-Inn-Hotel.h113416836.Hotel-Information) ## About the area Located in London City Centre, a neighborhood in London, The Chapter - Leisure Inn Hotel is near a metro station. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Russell Square. Check out an event or a game at Royal Albert Hall, and consider making time for Natural History Museum, a top attraction not to be missed. [Visit our London travel guide](https://www.expedia.ca/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51368%2C-0.18400&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=20Vr7WGwXdWd6PZobql3Tp3iwpw=) 40-41 Leinster Gardens, London, England, W2 3AN ### What's nearby - Kensington Gardens - 5 min walk - 0.4 km - Hyde Park - 9 min walk - 0.8 km - Kensington High Street - 18 min walk - 1.6 km - Marble Arch - 4 min drive - 2.0 km - Oxford Street - 5 min drive - 2.6 km ### Getting around - Bayswater Underground Station - 6 min walk - London Paddington Station - 9 min walk - London City Airport (LCY) - 66 min drive ### Restaurants - ‪Halepi - ‬3 min walk - ‪Prince Alfred - ‬4 min walk - ‪Gold Mine - ‬5 min walk - ‪Four Seasons - ‬6 min walk - ‪McDonald's - ‬7 min walk ## About this property ### The Chapter - Leisure Inn Hotel Hotel near Hyde Park Close to Kensington Gardens and Kensington Palace, The Chapter - Leisure Inn Hotel has plenty to offer. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A 24-hour front desk and luggage storage Room features All 50 rooms include amenities such as free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Cable channels and daily housekeeping ## Similar properties ![Daily full breakfast (GBP 15 per person)](https://images.trvl-media.com/lodging/1000000/10000/7300/7238/6709d133.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Park Hotel London City Centre - Free WiFi - Breakfast available - Business services - Bar 7.4 Good 2,171 reviews CA $135 CA $162 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=7238&PinnedHotelID=7238&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/3000000/2600000/2599400/2599308/17881307.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belvedere Hotel London City Centre - Free WiFi - Housekeeping - 24/7 front desk 7.4 Good 1,016 reviews CA $148 CA $177 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=2599308&PinnedHotelID=2599308&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1620000/1614000/1613992/e5766c11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St Athans Hotel London City Centre - 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Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=25767691&PinnedHotelID=25767691&HadPinnedHotel=true®ionId=-1&adults=2) ![Twin Room, Ensuite, City View | Interior](https://images.trvl-media.com/lodging/117000000/116400000/116393700/116393673/08119170.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Upper Berkeley Hotel London City Centre - Free WiFi - Air conditioning - Laundry 8.0 Very good 78 reviews CA $153 CA $183 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=116393673&PinnedHotelID=116393673&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Visual fire alarm ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Cable channels ### More - Iron/ironing board ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Property Registration Number 13629851 ### We should mention This property does not have elevators ### Property is also known as The Chapter Leisure Inn The Chapter - Leisure Inn Hotel Hotel The Chapter - Leisure Inn Hotel London The Chapter - Leisure Inn Hotel Hotel London ## Frequently asked questions ### How much is parking at The Chapter - Leisure Inn Hotel? > This property doesn't offer parking. ### How much does it cost to stay at The Chapter - Leisure Inn Hotel? > As of Sept 28, 2025, prices found for a 1-night stay for 2 adults at The Chapter - Leisure Inn Hotel on Sept 29, 2025 start from CA $126.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/London-Hotels-The-Chapter-Leisure-Inn-Hotel.h113416836.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at The Chapter - Leisure Inn Hotel? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at The Chapter - Leisure Inn Hotel? > Check-out is at 11:00 AM. ### Where is The Chapter - Leisure Inn Hotel located? > Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens, Hyde Park, and Kensington Palace. Kensington High Street and Marble Arch are also within 1 mi (2 km). Bayswater Underground Station is 6 minutes by foot and Queensway Underground Station is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Chapter - Leisure Inn Hotel Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.8 Cleanliness ### 6.2 Amenities ### 7.8 Staff & service ### 6.4 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 31 8 - Good 27 6 - Okay 33 4 - Poor 23 2 - Terrible 12 ### 2/10 Terrible #### Claudia Sep 23, 2025 Disliked: Cleanliness, amenities, property conditions & facilities So eine schmutzige Unterkunft überhaupt als Hotel zu bezeichnen stößt bei mir auf völliges Unverständnis. Eingetrockneter Taubenkot an den Fensterrahmen innen. Schmutzige Bettwäsche. Der Teppichboden hat Wellen geschlagen. Überall fleckig. Gebucht hatten wir ein Doppelzimmer DELUXE. Die Bilder dazu waren toll. Die Realität war alles andere als Deluxe. Wir hatten Zimmer Nr 3. ![Verschmutzter Teppichboden ](https://a.travel-assets.com/ugc/hotel-reviews/92558ee7-64a5-4604-ab14-b21ff53ebfb2-1758613683547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Fleckiger Teppichboden ](https://a.travel-assets.com/ugc/hotel-reviews/250b2419-aa72-4a09-bb58-12f2ffa13a8a-1758613683674.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Schmutzige Bettwäsche ](https://a.travel-assets.com/ugc/hotel-reviews/5e84c37a-57a0-46b4-8273-8bde4b72dbbc-1758613682703.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Eingetrockneter Taubenkot am Fensterrahmen innen ](https://a.travel-assets.com/ugc/hotel-reviews/111e0f56-328a-4d58-8887-4276520da06f-1758613820987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claudia Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Daiki Sep 17, 2025 Liked: Cleanliness, staff & service スタッフがとても親切でした。 ##### Daiki Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Warren Sep 16, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Good ##### Warren Stayed 2 nights in Sep 2025 ### 8/10 Good #### ashin Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and walkble convenient. ##### ashin Stayed 12 nights in Aug 2025 ### 6/10 Okay #### tessa Sep 10, 2025 Disliked: Cleanliness, property conditions & facilities Not at all what I was picturing based on the pictures when I booked it. Floor was gross carpet with some stains, bathroom kept smelling like sewage. Based on the pictures when I booked I expected it to be much nicer. It was fairly clean and safe area. Was just deceived as it’s not what I thought I was booking otherwise it was a okay hotel and felt safe here ##### tessa Stayed 4 nights in Sep 2025 ### 4/10 Poor #### Celia Sep 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Honnêtement, j'ai passé un bon séjour, mais j'étais dans une chambre qui n'était pas rénovée, la chambre 06. Ce que j'ai compris, c'est que les chambres à partir du troisième étage sont rénovées, et les chambres en dessous ne sont pas rénovées, et donc un peu médiocres. TV ne fonctionne pas, pas de prise adaptative USB-C, ménage partiellement fait, mur très sale, etc. Et mon ami qui avait une chambre rénovée 406, tout était OK, tout était clean. Donc voilà, une déception. ##### Celia Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Brian Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, good value ##### Brian Stayed 4 nights in Aug 2025 ### 8/10 Good #### Andrew Mark Aug 27, 2025 Liked: Staff & service The outside of the property was very poor ##### Andrew Mark Stayed 1 night in Aug 2025 ### 8/10 Good #### Dieter Aug 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Given the category (two stars), everything was OK. I have to mention: it is difficult \*not\* to get new towels every day (we managed with a letter to the service ladies) and the width of the beds is only about 70cm each (in the four-bed room). Both my children fell out of the bed once in the night (we stayed 7 nights). ##### Dieter Stayed 7 nights in Aug 2025 ### 4/10 Poor #### Sandra Aug 20, 2025 Liked: Staff & service Disliked: Property conditions & facilities Leider wurden wir stark enttäuscht, wir haben nicht das gebuchte Zimmer bekommen sondern ein sehr beengtes Zimmer mit Blick auf eine Hauswand. Auf Nachfrage wurde uns ein neues Zimmer im Keller angeboten, welches noch viel schlechter war und es roch stark nach Zigarettenrauch. Der Angestellte war bemüht jedoch konnte er uns nicht das gebuchte Zimmer bieten. Wir hatten das Gefühl das die Bilder Kundenfang sind. Es wäre gut wenn sich jemand von Expedia vor Ort das mal ansehen würde und die Bilder von der Plattform nimmt, sodass nicht andere darauf reinfallen. Wir waren total enttäuscht. ![Doppellbett total durchgelesen, Zimmer so eng](https://a.travel-assets.com/ugc/hotel-reviews/ed0950a0-806b-4a2d-8623-ccf6b9755857-1755710922249.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![WC Sitz schief](https://a.travel-assets.com/ugc/hotel-reviews/275925ff-6d60-4d40-aaf4-16b2665a3017-1755710926060.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Blick aus dem Fenster ](https://a.travel-assets.com/ugc/hotel-reviews/be5d66ad-8881-44c0-bc6b-07341d83507e-1755710924351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Weiterer Blick aus dem Fenster ](https://a.travel-assets.com/ugc/hotel-reviews/93be80b4-0552-4df7-8e58-b81f90da9cb6-1755710925366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandra Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Joel Aug 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great stay ##### Joel Stayed 1 night in Jul 2025 ### 4/10 Poor #### Massimiliano Aug 17, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Good for position only ##### Massimiliano Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Alston Aug 11, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Stayed here on a budget trip with 3 other individuals. Good price for budgeting folks, but not comfortable or convenient as far as stay. No fridge, microwave. No air condition, handy during the summer. Beds were ok but you get what you pay for. Somewhat near certain rail stations which is good. Front desk relatively friendly. Overall not the best but not the worst. Will recommend for single travelers on a budget. ##### Alston Stayed 6 nights in Aug 2025 ### 8/10 Good #### Alexis Aug 7, 2025 Liked: Staff & service, amenities The hotel was near three tube lines and therefore it is very convenient for visiting all areas of London. ##### Alexis Stayed 6 nights in Jul 2025 ### 4/10 Poor #### OLIVER CHRISTIAN RUSSELL Aug 6, 2025 Disliked: Amenities Perfunctory and non too friendly welcome. Previous guests’ towels left inside cupboards. Remote control on ground behind bed. No fridge. No BBC TV channels, just a few random freeview channels. Noisy above from smoking area. Certainly not good value for money. Would not recommend it. ##### OLIVER CHRISTIAN RUSSELL Stayed 2 nights in Aug 2025 ### 8/10 Good #### Malakai Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quite small but pretty comfortable and near plenty of tube stations. It’s perfect if you are looking for something affordable and near by plenty of restaurants ##### Malakai Stayed 4 nights in Jul 2025 ### 8/10 Good #### Alfre Aug 1, 2025 Liked: Cleanliness, staff & service, amenities It’s good but it doesn’t have AC ##### Alfre Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Dashamir Jul 30, 2025 Liked: Staff & service, amenities, property conditions & facilities All good ##### Dashamir Stayed 1 night in Jul 2025 ### 4/10 Poor #### Jung Jul 20, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Disappointing Stay Despite Good Location We had a very unpleasant experience at The Chapter Leisure Inn. Upon check-in, we were given a first-floor room that was clearly not remodeled — everything felt dingy, stained, and dirty. It was in no condition for a family stay, and I refused to accept it. After initially being told that all rooms were booked and nothing else was available, the front desk eventually offered to show us another 4-person room on the third floor. While we appreciated the effort, the room was incredibly small — barely enough space for our luggage — and uncomfortably hot. The window wouldn’t stay open on its own and slammed shut loudly after a short while. We had to wedge a pillow under it just to reduce the noise and avoid being startled every time it closed on its own. Overall, it was a miserable and uncomfortable stay. On the positive side, the staff were polite, and the location was convenient. Unfortunately, the condition of the property left much to be desired. I would not recommend staying here unless the hotel undergoes major renovations and maintenance improvements. ##### Jung Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Denisa Jul 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We really liked surroundings ##### Denisa Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Delroy Jul 20, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I had a very disappointing experience at this property during my 4-night stay. On the first day, I discovered that a valuable personal item was missing from my room. When I reported it to management, I was informed that there was no way to verify how the item went missing and that nothing could be done. No goodwill gesture or support was offered despite the seriousness of the issue. Beyond that, the room itself was extremely small, uncomfortably hot, and not well-maintained. Throughout my stay, I witnessed multiple guests expressing frustration to staff about similar concern of dirty rooms, inconsistent housekeeping, and poor service overall. This was, without exaggeration, the worst hotel experience I’ve had. I would strongly urge others to consider alternative accommodations. ##### Delroy Stayed 4 nights in Jul 2025 ### 8/10 Good #### Vu Jul 17, 2025 Liked: Cleanliness The property seems being renovated but they do really need a proper operation training. The staffs were so miscommunicated and confused from Check in to the check out. But overall i enjoyed my stay due to the location ##### Vu Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Teresa Jul 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I WOULD ADVISE THOSE INTERESTED NOT TO STAY AT THIS HOTEL My daughters and I had at least two items (possibly more) stolen from our luggage while we were out for the day. AirPods and cash were taken from one oof out make-up masks inside a money carrier. ##### Teresa Stayed 5 nights in Jul 2025 ### 8/10 Good #### thomas Jul 14, 2025 5 blocks to bayswater station on the tube. Tiny room with a very nice bathroom for a reasonable price. ##### thomas Stayed 2 nights in Jul 2025 ### 8/10 Good #### Michiyo Jul 13, 2025 Disliked: Amenities 部屋が屋根裏部屋のような感じでしたが、トイレやバスは清潔で、観光メインの短期滞在なら特に問題なかったです。フロントのスタッフの印象も良かったです。 また夜は静かで騒音も全く気にならなかったです。 滞在した時がたまたま？20℃前後だったので備え付けの扇風機と窓を少し開けるだけで問題なかったですが、もっと暑くなるとそれだけでは辛いだろうなと思いました。 ##### Michiyo Stayed 2 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Staycity London Dalston](https://www.expedia.ca/London-Hotels-Kingsland-Locke.h57227439.Hotel-Information) > > [ibis London Earls Court](https://www.expedia.ca/London-Hotels-Ibis-London-Earls-Court.h14264.Hotel-Information) > > [Crowne Plaza London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Crowne-Plaza-London-Heathrow-T4.h22334825.Hotel-Information) > > [London Heathrow Marriott Hotel](https://www.expedia.ca/London-Hotels-London-Heathrow-Marriott-Hotel.h438504.Hotel-Information) > > [ibis London Heathrow Airport](https://www.expedia.ca/London-Hotels-Ibis-London-Heathrow-Airport.h16754.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.ca/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [Danubius Hotel Regents Park](https://www.expedia.ca/London-Hotels-Danubius-Hotel-Regents-Park.h26085.Hotel-Information) > > [Hyatt Place London Heathrow Airport](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-Heathrow-Airport.h1716953.Hotel-Information) > > [Ibis budget London Heathrow Central](https://www.expedia.ca/London-Hotels-Ibis-Budget-London-Heathrow-Central.h72386009.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.ca/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.ca/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.ca/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > > [Hampton by Hilton London City](https://www.expedia.ca/London-Hotels-Arbor-City-Hotel.h201127.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.ca/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [MOXY London Heathrow Airport](https://www.expedia.ca/London-Hotels-MOXY-London-Heathrow-Airport.h20463397.Hotel-Information) > > [Holiday Inn London Heathrow - Bath Road by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Heathrow-Bath-Road.h25727547.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.ca/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Mama Shelter London - Shoreditch](https://www.expedia.ca/London-Hotels-Mama-Shelter-London-Shoreditch.h1886693.Hotel-Information) > > [DoubleTree by Hilton London - Docklands Riverside](https://www.expedia.ca/London-Hotels-DoubleTree-By-Hilton-London-Docklands-Riverside.h2456.Hotel-Information) > > [Stamford Bridge Hotel London](https://www.expedia.ca/London-Hotels-Stamford-Bridge-Hotel.h65802.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.ca/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Radisson RED Hotel London Heathrow](https://www.expedia.ca/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [Novotel London West](https://www.expedia.ca/London-Hotels-Novotel-London-West.h17246.Hotel-Information)