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Holiday Inn London - West by IHG

4.0 star property
Eco-certified hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Holiday Inn London - West by IHG

Exterior
Premium Room, 1 King Bed
Cafe
Exterior
Exterior
Located near Wembley Stadium, Holiday Inn London - West offers a warm welcome with a rooftop terrace and coffee shop. Indulge in breakfast or dinner at Restaurant and stay connected with in-room WiFi. With helpful staff, express check-in, free newspapers and 24-hour front desk services your stay is sure to be smooth sailing.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Parking available
  • Bar
  • Air conditioning
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 213 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Renovated in 2014
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the area

Located in Acton, a neighborhood in London, Holiday Inn London - West by IHG is near the airport and near a metro station. Marble Arch and Oxford Street are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and London Designer Outlet. Looking to enjoy an event or a game? See what's going on at OVO Arena Wembley or Wembley Stadium. Guests love the hotel's convenience to public transportation: North Acton Underground Station is 5 minutes by foot.
Visit our London travel guideOpens in a new window
Map
4 Portal Way, London, England, W3 6RT

What's nearby

  • Wembley Stadium - 6 min drive - 4.7 km
  • Westfield London Shopping Centre - 6 min drive - 4.0 km
  • OVO Arena Wembley - 7 min drive - 5.7 km
  • Marble Arch - 14 min drive - 8.5 km
  • Oxford Street - 15 min drive - 9.1 km

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪Al Enam - ‬10 min walk
  • ‪Specialty Colombian Coffee - ‬12 min walk
  • ‪Stones Fish & Chips - ‬6 min walk
  • ‪Brew Collective - ‬10 min walk
  • ‪Costa Coffee - ‬4 min walk

About this property

Holiday Inn London - West by IHG

Upscale eco-certified hotel near Westfield London Shopping Centre
Located close to Wembley Stadium and London Designer Outlet, Holiday Inn London - West by IHG provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Restaurant, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Other perks at this hotel include:
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, a banquet hall, and free newspapers
  • A computer station, luggage storage, and tour/ticket assistance
  • Guest reviews speak highly of the breakfast, helpful staff, and proximity to public transit
Room features
All 225 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with digital channels
  • Wardrobes/closets, refrigerators, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant
  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Renovated entire property - 2014
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Frequently asked questions

Is Holiday Inn London - West by IHG pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Holiday Inn London - West by IHG?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London - West by IHG on Aug 28, 2025 start from CA $116.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn London - West by IHG?

Self parking is available for GBP 18 per night.

What time is check-in at Holiday Inn London - West by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn London - West by IHG?

Check-out is at noon.

Where is Holiday Inn London - West by IHG located?

Located in Acton, this eco-certified hotel is 2.6 mi (4.2 km) from Westfield London Shopping Centre and within 6 mi (10 km) of Portobello Road Market and London Designer Outlet. OVO Arena Wembley and Wembley Stadium are also within 6 mi (10 km). North Acton Underground Station is only a 5-minute walk and East Acton Underground Station is 20 minutes.

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Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 425 out of 1001 reviews
Rating 8 - Good. 388 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, spacious,and modern. The choices for breakfast were excellent and delicious. The staff are friendly and helpful. Would definitely stay again.
Stayed 1 night in Jun 2025

6/10 Okay

Zaynab

The hotel rooms be renovated. Beds
Stayed 3 nights in Jul 2025

10/10 Excellent

dan

Liked: Cleanliness, amenities, property conditions & facilities
Great for where I needed to be with way transport links Got a good deal especially as near Wembley with shows on
Stayed 1 night in Jun 2025

8/10 Good

Arslan

Liked: Cleanliness, staff & service, amenities
****
Stayed 1 night in Aug 2025

8/10 Good

Anand Daniel

Liked: Cleanliness, staff & service, amenities
Space for double room is very less, sofa bed not comfortable, food price is very expensive and my room 401 - floor has lot of scratches.
Stayed 1 night in Aug 2025

4/10 Poor

Kitty

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked this hotel because it advertised on Expedia that it has laundry FACILITIES and has air conditioning. However, it does NOT have laundry facilities but only laundry service. The air conditioner never worked.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jianhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A excellent hotel with excellent service

We have been staying at this hotel once a week for over one year. It’s always excellent!
Stayed 1 night in May 2025

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Very convenient hotel for access to the tube network. We had an issue with the reservation when checking in as I’d booked 3 rooms but they only had 2 reserved, eventually sorted but took a while and staff weren’t exactly forthcoming with an apology or explanation. One of the other rooms also had access issues with cards not working. Overall our stay was ok but could have been much better.
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Clean and quiet property, but it was in an inconvenient location.
Stayed 2 nights in Jun 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, modern and clean hotel. 10 minute walk to train station
Stayed 1 night in May 2025

8/10 Good

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient
Stayed 2 nights in May 2025

8/10 Good

HANY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough hotel, convenient and well priced
Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Spent a long weekend at this hotel with my partner. The hotel is situated just outside of central London and is a short ride on the central line underground train. It’s very easy to get to. It’s only a short walk from the station to the hotel. There is a Tesco and Sainsbury’s near to the hotel. Check-in was easy and staff at the hotel with very accommodating. We had a family room that was a good size and comfortable. If you’re happy being just outside of Central London then I would certainly recommend recommend this hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Oct 2024

8/10 Good

Sudesh

Liked: Cleanliness, staff & service
The property is a comfortable stay. The rooms could use an update - There was visible wear and tear in the headboards and the metal sink in the bathroom feels very prison like.
Stayed 7 nights in Mar 2025

10/10 Excellent

Raudel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, quiet and comfortable room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Helen

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and just an enjoyable stay all round!
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

No issue from the time I walked in to the time I checked out. Everything was spot on! Ignore all bad reviews! This hotel was phenomenal!! Thank you to all staff. The reason for staying was Vertu Cup final I travelled from Blackpool all the way to Wembley!
Stayed 2 nights in Apr 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited with our 6 year old and felt safe the whole time. The staff were very friendly and accommodating. They even allowed us to check in a bit early. Friendly with children and the room was a bit smaller than normal, but worked for us as we didn’t spend much time there. We spent 3 nights. Double bed and twin bed.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and lovely food.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was much better than expected for the price. Shower presure was particularly notable!
Stayed 1 night in Jan 2025

10/10 Excellent

SAAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Mar 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 3 nights in May 2024