Kuczów Vacation Packages

Great location. It is an old hotel so you can only do so much with regards to cleanliness. The staff caused us stress as they charged us for services that we have pre-paid and despite all the proof i had, the response was 'what do you expect me to do about it?' Ruined the first 2 days of the trip. Hotel is a brilliant location but would never stay here again as the noise from the square is so loud it sounds like the entertainment is in the room with you. From the reviews i read in advance i was highly disappointed. They provide ear plugs but these did nothing. The room also did not have aircon so sound of old fan was on through night with no fresh air. The rooms are large though.

The staff was great and very considerate.

Reserved for 1 night but needed to add a second night, there was NO availability but the hotel refused to refund me the 1 night to go somewhere else, although I had paid $16 for “travel insurance”, so I managed to find a second night but we were forced to check out at 11 with all of our luggage and come back at 3 to check in AGAIN. VERY INCONVENIENT! The hotel is nice. No toiletries 😳 and its location is NOT pretty. It feels secluded. Yes, you can walk 10 to 15 minutes anywhere but we wasted a lot of time of our 2 days in Krakow doing all of that. I would stay closer to the old Town, but the city is AMAZING!

Beautiful hotel and well appointed in the old town. Very accommodating and helpful staff. Would stay again when we return to Krakow!

Excellent location, had everything we needed. Office staff very helpful and friendly.