Kimball Vacation Packages

DO NOT BOOK AT THIS PLACE! I arrived at night in the pouring rain after a long day of driving. The office was locked, with a note on the door saying to call this number. When I called and asked to check in, I was told they had no rooms because of a “water problem”, despite the room already being booked and paid for in advance. I was left stranded with nowhere to stay, and the guy could not have cared less. I said, “You couldn’t have called people to give them a heads up so they could make other arrangements?!?” He shrugged it off, saying, “That would be something for the day shift to do. I’m the night shift.” I now see that this place has multiple listings on Expedia, and lots of other people have had my same experience. Expedia is “working on” getting me a refund, but they can’t get in touch with the proper representative at the property. (Shocker.) I made it clear to them that they need to remove this property from their page. Any positive reviews are clearly a sham. The employees at the gas station nearby said a bunch of homeless people stay at that hotel. Save yourself the headache I just went through and steer clear of these scammers.

The breakfast is poor American standard, it serve in plastic utensils- that is a big NONO for me, food wrapped in individual plastic- environment failure. I am not understanding why people are ok with this junk food option. Inside shower there was a container for conditioner but inside was a body wash. Pool was so shallow it was difficult to swim in it. The staff call you “darling” I love nature in WV , the falls are really pretty there, that accommodation of this hotel was poor.

The room was in disrepair/unfinished, bed linens did not look clean, television did not have reception. We did get rest but staff and cleanliness, and amenities could definitely be better..

The room was surprisingly outdated compared to the grounds and outside appearance of most of the buildings. We stayed in the Executive Suite buildings and found them to be dated and in disrepair in several areas. The coffee service in the rooms was equal to a lower end chain hotel, however the price was on that end too. Overall, I would rate it a good value for the money if the outdoor setting is more important to you than a luxury hotel room. The staff overall was very friendly, but, we had housekeeping bang on our door early in the morning while my husband was still in bed because they didn't know which suite had checked out already.