Hermitage Vacation Packages

Nice

Gorgeous, landmark hotel. Everything about this place is outstanding from greeting at the door, valet, front desk and beautiful rooms. I do believe they sent their hallways like fresh baked cookies. I highly recommend it!

We stayed here during CMA Fest and the location was excellent. It was convenient to downtown activities, and the property manager, Carol, was very responsive whenever we reached out with concerns. Unfortunately, several maintenance issues affected our stay. The washing machine was not usable, which required us to hand wash clothing during the week. The shower handle had an ongoing repair issue, and the building’s main entrance could be opened without a code, which raised security concerns. We also experienced delays in receiving additional towels and found that the air conditioning struggled to maintain a comfortable temperature, especially during the warmer parts of the day. To Carol’s credit, she was communicative throughout our stay and worked to address our concerns. We were also provided a discount in recognition of the issues we experienced. This property has a lot of potential because of its location and overall layout. If the maintenance and security items are addressed, I would consider staying here again. I wanted to provide an honest review so future guests have an accurate picture of both the positives and the areas that need improvement.