Hanover Vacation Packages

Everything and Everyone was great! The restaurant served delicious meals! Close to the Metro and within walking distance to universities, retail and shops!

Very nice apparent Check in was not the easiest, not clear on how to get into the building and miserable receptionist on the ground floor.. Waited to be allowed up to the 6tj floor where we checked in to the hotel Email with instructions was sent out 4 hours after check in was allowed.

Very expensive hotel; not any options to dine except for hotel restaurant and room service. Hotel was close to National Monuments (within walking distance). Employees were helpful and the room we stayed in was comfortable.

The property is well maintained and has great amenities. Customer service excellent and I enjoyed the modernized room and lounge area

I am giving this stay a 6 due to several issues we experienced. Upon arrival, the room had a very strong, musty odor that was difficult to ignore. We were in a rush at the time, so we changed quickly and left for dinner. When we returned, we reported the issue to the front desk, but did not receive a response. After waiting about 45 minutes, we called back and were told there had been a shift change and no one was aware of our complaint. The odor became even worse when we turned on the heat, as it seemed to be coming from the vent. We called again to request either a room change or for someone to address the smell. We were told it would be looked into, but after another 30 minutes with no resolution, we called back. At that point, we were exhausted and asked for a spray instead. Unfortunately, the spray did not help at all, and we ended up turning the heat off entirely. Additionally, I booked the room through Expedia, and my expected balance was $92. However, I was charged nearly $800. I now have to wait for both the deposit and the duplicate charge for the room to be refunded to my bank account, which is very inconvenient. Overall, while the stay was manageable, these issues significantly impacted our experience.