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Travelodge by Wyndham Simcoe – Avis

2 out of 5
Travelodge by Wyndham Simcoe
385 Queensway St W, Norfolk County, ON

Avis

7,8

Bien

Note de 10 – Excellent, d’après 182 avis sur 563." "
Note de 8 – Bien, d’après 208 avis sur 563." "
Note de 6 – Acceptable, d’après 93 avis sur 563." "
Note de 4 – Médiocre, d’après 50 avis sur 563." "
Note de 2 – Terrible, d’après 30 avis sur 563." "

8,0/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Alex

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service, the room was perfect, a cozy hotel for a great price, i definitely recommand to anyone passing by simcoe that want to stay!
Séjour de 2 nuits en septembre 2023
Ken Johnson - General Manager a répondu le 3 oct. 2023
Alex thank you for the 5 out of 5 review! We appreciate your taking the time to share your experience at Travelodge by Wyndham Simcoe.

10/10 – Excellent

Patrick

Séjour de 1 nuit en juillet 2022

2/10 – Terrible

Shirley

Voyage en famille
Points faibles : Propreté, service et personnel
Je fut brusquement réveillée à 02:00 de la nuit par de forts bruits provenant de la chambre au-dessus. Après quelques minutes d’incessants bruits de pas, j’ai fait appel au Front desk clerk qui m’a répondu que les gens quittaient. Après avoir insisté que c’était très déplorable cette situation, il m’a dit d’attendre 10 minutes, les gens quittaient pour aller travailler!!!!! Les bruits ont continué passé 02:21 et lorsque j’ai rappelé à nouveau le préposé à la réception pour me plaindre une seconde fois, il m’a dit qu’il m’avait dit qu’ils quittaient pour aller travailler. Il aurait appelé mais n’aurait pas eu de réponse à son appel. J’ai insisté pour qu’il les avertisse et il m’a dit qu’il ne pouvait pas quitter son poste, qu’il avait à faire un rapport car les gens « checkaient out » et qu’ensuite il y verrait. J’ai dit que c’était inacceptable et que je ferais une plainte formelle au matin. Sur quoi il m’a dit qu’il tenterait de les rappeler. Il était 02:33 lorsque c’est redevenu calme. TOTALEMENT INACCEPTABLE COMME RÉPONSE ET GROS MANQUE DE JUGEMENT DANS L’ATTRIBUTION DES CHAMBRES DES CLIENTS!!!!
Séjour de 1 nuit en novembre 2021
Ken Johnson - General Manager a répondu le 7 nov. 2021
Shirley, we apologize for your being woken up so early in the morning by some of the workers we have staying with us that are working early in the morning. I will speak to the teams manager about having a little more respect for the other guests staying with us. When travelling away from home, there is no greater aggravation that being woken up by other people staying at the hotel. We are very sorry. We appreciate your business and we will use your feedback to help us improve our guests experience.

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en août 2019
Dan a répondu le 23 août 2019
Thanks for taking the time to review us.

8/10 – Bien

Casian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019
Ken Johnson - General Manager a répondu le 12 juin 2019
Casian thank you for the great review! We're pleased to hear we exceeded your expectations and we hope to see you again soon.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Accueil courtois, chambre spacieuse, salle de bain adéquate, nourriture (déjeûner inclus) correcte - manque un peu de variété.
Séjour de 2 nuits en mai 2019
Ken Johnson - General Manager a répondu le 3 juin 2019
Thank you very much for the great review! We appreciate all of your positive comments and we hope to see you again the next time you visit our area.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2019
Ken Johnson - General Manager a répondu le 30 mars 2019
Thank you very much for taking the time to share your recent experience at Travelodge Simcoe. We appreciate the feedback and we hope to see you again the next time you visit our area.

4/10 – Médiocre

lorraine, Paris

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
hotel pour travailleurs
hotel vieillissant - bruyant, camions qui tournent dès 4 h du matin sur le parking de l'hôtel - vieux mobilier - toilettes non entretenues siège des wc cassé - kitchenette mal équipée avec des ustensiles (casseroles/poêle) en mauvais état - vaisselle en petite quantité - ancienne chambre à deux lits transformée avec un lit et un coin cuisine - 20cm pour passer entre le lit et le radiateur - vieille moquette marquée par les emplacements - mauvaise odeur - linge propre - petits déjeuners bien - bon emplacement
Séjour de 7 nuits en septembre 2018
Ken Johnson - General Manager a répondu le 21 sept. 2018
Thank you for all of your feedback. We appreciate your taking the time to share your experience. We will address your concerns with regards to the items that did not meet your expectations. Thank you for the positive comments about our breakfast.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en août 2018
Ken Johnson - General Manager a répondu le 13 août 2018
Thank you for the positive feedback and we look forward to seeing you again soon.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome all around. Great staff and nice room
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Alan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Do not like typing.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Mari

Points forts : Propreté, service et personnel
Noisy
Séjour de 3 nuits en mai 2024
Ken Johnson - General Manager a répondu le 25 mai 2024
Mari thank you for your review, we appreciate your taking the time to share your experience at Travelodge Simcoe.

10/10 – Excellent

Linda

Voyage de couple
The receptionist was truly helpful with local recommendations and was most thoughtful following up that everything was working properly.
Séjour de 1 nuit en mai 2024
Ken Johnson - General Manager a répondu le 3 mai 2024
Linda thank you for the fantastic review! I am pleased to hear our front desk team was able to recommend some options in our area. We appreciate your taking the time to share your experience with us at Travelodge Simcoe.

10/10 – Excellent

Nora

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bathroom fan was very loud.
Séjour de 1 nuit en avril 2024
Ken Johnson - General Manager a répondu le 16 avr. 2024
Nora thank you for your great review! I'm going to have maintenance look at that bathroom fan immediately. Thank you for your feedback.

10/10 – Excellent

Robin

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were friendly and helpful, and parking was easily available even though the hotel was fully booked.
Séjour de 1 nuit en avril 2024
Ken Johnson - General Manager a répondu le 16 avr. 2024
Robin thank you for the great 5 out of 5 rating. We appreciate it and your positive comments! We hope to see you again soon.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Older building but very clean and great staff. Would go again.
Séjour de 1 nuit en avril 2024
Ken Johnson - General Manager a répondu le 9 avr. 2024
David thank you for for the great 5 out of 5 rating. We appreciate your sharing your experience with us, especially about our cleanliness.

10/10 – Excellent

Goldstein

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service. We requested a cot and it was waiting in the room when we checked in. On top of that they had towels, soap and shampoo for all five of us. In all the hotels I’ve stayed in, nobody has remembered this and has never pro-actively put out extra of everything. Well done!
Séjour de 1 nuit en avril 2024
Ken Johnson - General Manager a répondu le 9 avr. 2024
Thank you very much for the 5 out of 5 rating! We appreciate your business and all of your fine comments.

10/10 – Excellent

Kevin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very accommodating helpful staff had a great experience
Séjour de 3 nuits en mars 2024
Ken Johnson - General Manager a répondu le 31 mars 2024
Kevin, thank you for the 5 out of 5 rating! We appreciate your business and we hope to see you again soon.

6/10 – Acceptable

Abby

Séjour de 1 nuit en décembre 2023
Ken Johnson - General Manager a répondu le 16 avr. 2024
Abby, thank you for your feedback. It looks like you were a little disappointed with your stay. I hope that we get a chance to see you the next time you are in our area so we can make sure you feel you are getting the best service!

10/10 – Excellent

Stephanie

Voyage d’affaires
Staff are excellent, friendly, helpful, and accommodating. The room is clean but dated. The hotel needs an upgrade.
Séjour de 1 nuit en mars 2024
Ken Johnson - General Manager a répondu le 19 mars 2024
Stephanie thank you for the fantastic review! We truly appreciate your business and for taking the time to share your experience at Travelodge Simcoe!

8/10 – Bien

Jacqueline

There was a musty smell in the room. Get rid of the carpet. I heard everything going on upstairs.
Séjour de 1 nuit en mars 2024
Ken Johnson - General Manager a répondu le 19 mars 2024
Jacqueline thank you for your feedback. I will investigate this and do what needs to be done to fix this. We appreciate the great review and value your business.

10/10 – Excellent

Jerry

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Ken Johnson - General Manager a répondu le 20 févr. 2024
Jerry, I will share your review with our team, who I am certain will be encouraged by your score. Here at Travelodge by Wyndham Simcoe, we continuously strive to exceed your expectations

10/10 – Excellent

Deborah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Personnel from walking in the door were so helpful and friendly. Restaurant food was delicious!
Séjour de 2 nuits en janvier 2024
Ken Johnson - General Manager a répondu le 25 janv. 2024
Deborah it is our pleasure to serve you! Thank you for your GREAT comments about our service!

8/10 – Bien

dennis

Voyage de couple
Points forts : Propreté, service et personnel
Property staff were excellent. Maybe an upgrade to the building. looking a little dated.
Séjour de 2 nuits en octobre 2023
Ken Johnson - General Manager a répondu le 18 janv. 2024
Dennis thank you for your positive comments. I will share your review with our team, who I am certain will be encouraged by your score. Here at Travelodge Simcoe, we continuously strive to exceed your expectations.

8/10 – Bien

Efrain

Séjour de 2 nuits en décembre 2023
Ken Johnson - General Manager a répondu le 25 janv. 2024
Efrain thank you for the GREAT review!

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay over Christmas was a great option for us. While the hotel is dated, the rooms were clean and fairly spacious. The hotel staff were excellent. And the price was very reasonable. Will definitely stay there again when we visit against in the future.
Séjour de 2 nuits en décembre 2023
Ken Johnson - General Manager a répondu le 26 déc. 2023
Amy thank you for the fantastic review. We appreciate all of the great feedback and I hope that the next time you visit, that you will get to experience some of the improvements we are making at the hotel. We look forward to seeing you again soon.

10/10 – Excellent

Vickey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place, great pool and sauna, super comfy beds!!
Séjour de 1 nuit en décembre 2023
Ken Johnson - General Manager a répondu le 26 déc. 2023
Vickey thank you for the GREAT review, especially about our comfy beds! We hope to see you again the next time you visit our area.

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant staff and good, clean rooms. The Shire pub is attached to the hotel and very nice.
Séjour de 1 nuit en décembre 2023
Ken Johnson - General Manager a répondu le 18 déc. 2023
Michael thank you very much for all of your kind words. We really appreciate your positivity, especially in the customer service and cleanliness categories.

4/10 – Médiocre

Gregory

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en novembre 2023
Ken Johnson - General Manager a répondu le 5 déc. 2023
Gregory I am sorry to see that you were disappointed with your stay. I apologize for any inconvenience you may have experienced. We aim to please all of our guests, and we hope that you will give us another chance to serve you. Thank you for taking the time to share your experience with us, we will use your survey to help us improve.

6/10 – Acceptable

Brady

good stuff
Séjour de 1 nuit en novembre 2023
Ken Johnson - General Manager a répondu le 22 nov. 2023
Thanks for taking the time to share your experience at Travelodge Simcoe!

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Ken Johnson - General Manager a répondu le 16 nov. 2023
Michael thank you for the fantastic review! We appreciate your business and we look forward to seeing you again soon.

10/10 – Excellent

Ronald

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We have stayed here often and will return whenever we are in town. The staff here are amazing. They even took time to write a personalized sympathy card for us when we experienced the loss of a loved one. The facility is clean and restful, and our children love the pool and sauna!
Séjour de 3 nuits en novembre 2023
Ken Johnson - General Manager a répondu le 10 nov. 2023
Ronald that you for the fantastic review! We appreciate all of your great comments and we look forward to seeing you again the next time you are in our area.

6/10 – Acceptable

Thomas

Points faibles : État et installations de l’hébergement
Only spent one night , the pictures where better than the actual hotel .. would like a refund for one night because I left 1 Day early. Tom Trousdale unhappy customer.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Valerie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was clean, there was a cute lil restaurant attached. Staff was kind and helpful!
Séjour de 4 nuits en octobre 2023
Ken Johnson - General Manager a répondu le 23 oct. 2023
Valerie we truly appreciate the great scores and comments! We look forward to your next visit to Travelodge Simcoe!

8/10 – Bien

Judith, Oshawa

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel
Property is old but clean
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 15 oct. 2023
Judith thank you for the great feedback. We appreciate your positive comment, especially about our cleanliness. We have more improvements coming - stay tuned. I hope you get to see them the next time you visit.

8/10 – Bien

Lee

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, great staff and restaurant was amazing. Beds were just okay, need to be replaced. It's great that it is undergoing some renovations as it is an older property.
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 15 oct. 2023
Lee thank you for the fantastic review. FYI we just ordered more new beds and they should be installed in short order. Thanks again for the great feedback.

10/10 – Excellent

natalie

Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 6 nov. 2023
Natalie thank you very much for the 5 star review! We truly appreciate it!

10/10 – Excellent

Sarah

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was incredibly friendly and helpful and the room was clean.
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 15 oct. 2023
Sarah thank you for the solid 5 out of 5 score, we truly appreciate it!

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wifi could be a bit more stable
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 15 oct. 2023
Stephen thank you for the GREAT review! I will look into the internet signal, we have made a few upgrades this summer including more bandwidth - we don't get too many concerns here any longer. Thank you for your feedback.

2/10 – Terrible

Christine

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No continental breakfast, good restaurant attached , but no discounts for staying at the Travel Lodge. Rooms ok nothing great, funny smell. Check in person not very friendly. When we wanted to check out 1 day early, was charged for the day as not enough notice. Will not stay again.
Séjour de 4 nuits en octobre 2023
Ken Johnson - General Manager a répondu le 2 nov. 2023
Christine, sorry that you were disappointed with your stay. We appreciate your feedback and we will use it to help us deliver a better guest experience.

4/10 – Médiocre

julia

Voyage en famille
Points faibles : Propreté
Ground floor is noisy. Bathroom had a dirty towel hanging up upon arrival... Visibly dirty hand towel. Mentioned noise in the morning. Staff not concerned.
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 14 oct. 2023
Julia we are sorry that your visit didn't meet your expectations. We pride ourselves on our cleanliness reputation - we usually score quite high in this category. I will discuss your concerns with our housekeeping team to make sure we learn from our mistake. Thank you for the honest feedback.

10/10 – Excellent

Wendy

Séjour de 2 nuits en octobre 2023
Dan a répondu le 9 oct. 2023
Thank you, Wendy, for giving us such a great review! Hope to see you back soon!

10/10 – Excellent

Judy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came for the fair. We stayed once before and they’ve really improved! The staff and facilities are excellent. The pool and sauna were relaxing.
Séjour de 1 nuit en octobre 2023
Ken Johnson - General Manager a répondu le 5 oct. 2023
Judy thank you very much for the great review. We appreciate the positive comments, and are pleased that you enjoyed your stay!

10/10 – Excellent

Dorothy

Séjour de 1 nuit en septembre 2023
Ken Johnson - General Manager a répondu le 23 oct. 2023
Dorothy thank you for the 5 star rating!

10/10 – Excellent

Cassandra

Séjour de 1 nuit en septembre 2023
Ken Johnson - General Manager a répondu le 16 oct. 2023
Cassandra thank you for the perfect 5 out of 5 rating! We truly appreciate it and we hope to see you again soon.

6/10 – Acceptable

Nina, Mississauga

Points forts : Propreté, service et personnel
The place had everything I needed. It was extremely noisy though as the walls are paper thin. I kept hearing doors opening/closing and footsteps from upstairs even past 1 a.m.
Séjour de 1 nuit en septembre 2023
Ken Johnson - General Manager a répondu le 24 sept. 2023
Nina we are sorry that some other guests disturbed your stay. We appreciate your feedback and will use it to help us improve.

6/10 – Acceptable

Fata

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel
Séjour de 1 nuit en septembre 2023
Ken Johnson - General Manager a répondu le 24 sept. 2023
Fata thank you for sharing your recent experience at Travelodge Simcoe.

8/10 – Bien

Tekonyote

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice little trip
My wife wanted to stay over night somewhere for fun you know just to get out of the house. We found this hotel out of simcoe and it looked good it had a pool and restaurant built right into it. We got there front desk was great fast check in and we got into our room quick and decided to have some dinner at the restaurant “The Shire” it was good food I really enjoyed the jumbo wings, and after we ate we went for a dip in the pool nobody but us we had the pool to ourselves which was great! Stayed in the pool for about an hour and went back to our room to rest and eventually go to sleep. I really enjoyed the stay we had everything at the hotel we didn’t need to leave at all, I would love to go back again
Séjour de 1 nuit en septembre 2023
Dan a répondu le 23 sept. 2023
Thanks for taking the time to give us a great review! I'm glad you had a great stay, the wings are my favorite next door too!

8/10 – Bien

Constance

Séjour de 3 nuits en septembre 2023
Dan a répondu le 9 oct. 2023
Thank you for taking the time to give us a great score! See ya next time!

8/10 – Bien

Nicky

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely loved my stay!
Séjour de 2 nuits en septembre 2023
Dan a répondu le 23 sept. 2023
Thanks for taking the time to give us a great rating!