Hacienda Heights Vacation Packages

We stayed in a triple family room with three queen beds, so it was super spacious and comfortable for all of us. Overall, everything looked clean at first, but once we started noticing the little details, it didn’t feel like a deep clean had been done. For example, there was hair on the shower walls before any of us even used it, and the tub needed a quick rinse before showering. That being said, the staff was amazing!! They truly went above and beyond to make sure we were taken care of, which we really appreciated. The location is also a huge plus it’s right across from a plaza with food, coffee, and even a really good taco stand at night. Despite the small cleaning issues, I’d definitely stay here again!

Clean room w/ a shower.

Everything was nice thank you

I was told by the property that I will receive a refund for my one night stay. I blank of wood fell from the top of the TV and hit me in the head. It has been 3 days and I’ve not received a refund.

I've stayed at this hotel last year and had a very polite male receptionist through the digital lobby check in. Wonderful experience and no issues with service, room or stay overall. This time I checked in with a different receptionist, female agent and very passive aggressive. Fake smiling the entire time and rushing me with the check in and responded "you are all done" when I mentioned to correct an error in my address. Then when I returned to the same agent to address an issue with the pass code not working and locking me out of my room, she seemed irritated and printed a hotel key card to use. I suggested key cards for ease of entry and she did the passive aggressive eye roll and fake smile again. It was nauseating. Stop that, you are not a child. You are being paid for providing service so act like an adult and provide professional service. Kindness and professionalism aren't hard to to do. All in all, despite the cute hotel room, I will reconsider this place because service was terrible. I hope they really clean up their act and hire mature adult agents for future hotel guests going forward.