Gates Vacation Packages

Remote key retrieval didn't work but help line got it figured out quickly. I've stayed here multiple times. It's quiet and cute

This is the worst hotel experience I had ever have. We checked in around 8pm Saturday night, our room at 5th floor faced street and was very noise, once we entered the room, my son felt uncomfortable because of the noise from the street, I went to the lobby and asked if they have another room we can switch, I can pay extra, but they said they run out of room. I went back to the room and noticed the room has no pillow, so I called front desk to ask for pillows, the pillows arrived around 9:20. Then I started to get my son to sleep, and I threw back the cover and saw blood on the cover sheet, I was shocked and went downstairs again, the front desk lady seems run out patience and show me that they are fully booked, tbh, I did not want to change room that much because I am scared, I worried that the blood-stained sheets are biologically contaminated. It was too late so I asked them to change the bed. The new sheets and cover came around 9:45 but the person is only here for delivery. My husband went downstairs to the front desk again and a security came back with him to check the sheet, and she told us the night shift manager will show up around 10. We wait in the room until 10:08 and I went down again and met the manager, she gave us two options, stay and set up the bed by ourselves or get refund and leave. Nobody said sorry about the blood-stained sheets, they believed I was unreasonably troublesome just wanted to change room. Btw, towel is dirty too.

This historic property is worn, but it may be getting updated. Our very large room had a comfortably sized newly renovated bathroom, but it seemed to have been designed by a 15 year-old boy with extremely limited experience actually using a bathroom for grooming purposes. There was a small but adequate corner sink with tall narrow mirrors on each side set at a 90 degree angle. It was impossible to get a view of one's face that didn't have a big line down the middle. Also, because of the placement of a shelf and towel bar it was almost impossible to use the hairdryer in a way to see oneself in the full length mirror on the back of the bathroom door. Our room was large and could easily have accommodated two small chairs and a table. It had no coffee maker, no refrigerator and only one chair. Bed was comfortable. Our reservation included a $25 credit for food or beverages in the restaurant. We were unable to find any restaurant, there were no signs. Next morning we found a closed bar with 5 or 6 tables set for a meal. There was nothing in the hotel open for breakfast. There was an empty coffee carafe in the lobby with no milk or sugar packets and a tray that had some crumbs on it, so presumably somebody got muffins or something. We just left. When staff has no experience staying in a hotel and little training it puts the onus on the guest to ask for everything. That's a drag. Stay was disappointing.

A wonderful gem. A unique stay with character coupled with excellent communication. The rooms are open, spacious, and clean and organized. The old classrooms are reworked well into a pleasant stay at a fairly reasonable price. Parking and access was easy and a fair amount you can do on foot nearby. Will stay again!